E-commerce Operation Specialist

GNAME.COM PTE. LTD; Singapore; Hybrid; SGD 42,000 - 68,000; Full time

Benefits offered by this job

AWS

KPI bonus

Allowances

Medical Insurance

Dental and Eye Care

Team Building

Birthday Party

Afternoon Tea and Snacks

Job summary

Gname.com is seeking a data-centric Operations Coordinator in Singapore to manage domain reservation data, resolve issues, and monitor daily operations. You will work closely with Customer Service and Technical teams to analyze data, report findings, and implement optimization ideas that improve efficiency and user experience.

The role requires a Bachelor’s degree with 1+ year in Internet/e-commerce. Fluent English and Chinese, strong communication, and teamwork are essential.

Qualifications

• Bachelor degree or above; 1+ year in Internet/e-commerce or platform business preferred.
• Familiarity with domain names is preferred.
• Strong communication and teamwork skills; fluent English and Chinese are required.
• Data analysis skills and ability to propose process improvements.

Responsibilities

• Process user reservation data and address data issues promptly.
• Monitor daily operations, analyze statistics, and propose optimization plans.
• Perform domain data checks to ensure accuracy and integrity.
• Resolve after-sales issues including domain backend and support.
• Coordinate with Customer Service and Tech teams to drive improvements.
• Handle domain reservations, data reporting, root-cause analysis, and solutions.
• Participate in system optimization to boost efficiency and user experience.
• Provide timely feedback on abnormal situations to stakeholders.
• Carry out other tasks assigned by the department manager.

Skills

English

Chinese

Data analysis

Communication

Teamwork

Learning ability

Problem solving

Education

Bachelor's degree or above

Job description

Company Background

Gname.com is a leading technology company specializing in domain name registration, management, and related internet services. Known for its innovative solutions and customer-centric approach, Gname.com is a trusted name in the global domain industry.

Job responsibilities

• 1.Responsible for processing user reservation-related data and promptly addressing and resolving various data issues;
• 2.Monitor and analyze daily operational data and statistics, assist superiors in problem-solving, and regularly propose optimization plans;
• 3.Perform domain-related data checks, processing, and analysis to ensure data accuracy and integrity;
• 4.Resolve after-sales issues, including domain backend operations and customer service-related problems;
• 5.Coordinate and communicate across departments (such as Customer Service and Technical) to provide actionable improvement suggestions and complete product data processing and user feedback tasks;
• 6.Handle domain reservation requests, conduct detailed data reporting and analysis, identify root causes, and propose solutions;
• 7.Participate in system optimization and process improvement to enhance operational efficiency and user experience;
• 8.Provide timely feedback on abnormal situations to ensure smooth communication between the platform and customers;
• 9. Complete other tasks assigned by the department manager.
  

Job requirements

• 1. Education requirements: Bachelor degree or above, more than 1 year of working experience in the Internet, e-commerce industry or platform enterprise, familiarity with domain names and domain name industry is preferred;
• 2. Majors: English, foreign trade, computer, Internet, marketing, e-commerce are preferred;
• 3. Have a strong sense of responsibility, good expression and communication skills, and a sense of teamwork;
• 4. Have good learning ability, communication skills, be positive and optimistic, have a strong enterprising spirit, and be passionate about the industry you are engaged in;
• 5. Have good data analysis skills and strong insight. Can make optimization suggestions for work processes and maintain feedback;
• 6. Have fluent English & Chinese communication skillsto liase with key stakeholders.

Working Hours:

• This role follows a rotating shift system with the following possible shifts:

  • 9:00 AM – 6:00 PM (working onsite)

  • 3:00 PM – 12:00 AM (working from home)

• 5 working days every 7 days with 2 days off.

Why Join Us?

• Friendly and collaborative team culture
• Stable, growing company with a focus on efficiency and innovation
• Good benefits

• - AWS
• - KPI bonus
• - Allowances
• - Medical Insurance
• - Dental and Eye Care
• - Team Building
• - Birthday Party
• - Afternoon Tea and Snacks