E-commerce Customer Experience Specialist

S1 INTERNATIONAL LOGISTICS PRIVATE LIMITED; Singapore; Presencial; SGD 42.000 - 65.000; Tempo integral

Resumo da vaga

S1 INTERNATIONAL LOGISTICS PRIVATE LIMITED is seeking a customer service professional to manage inquiries, orders, and post-sale support across multiple e-commerce channels. You will handle enquiries, process orders and returns, and provide basic product guidance while collaborating with logistics, sales, and technical teams.

Excellent Mandarin communication skills and 1–2 years of relevant experience are required.

Qualificações

• 1–2 years of customer service or e-commerce operations experience.
• Mandarin language proficiency required (written and spoken).
• Strong written communication, active listening, and empathetic problem-solving skills.
• Able to manage multiple customer cases in a fast-paced environment.

Responsabilidades

• Enquiry management: respond to customer enquiries and recommend products and promotions.
• Order and resolution support: process orders, deliveries, returns, refunds, cancellations, and complaints.
• Technical assistance: provide basic product guidance and troubleshooting; follow up on warranty/service cases.
• Multi-channel operations: manage live chats across Shopee, Lazada, TikTok Shop, Shopify and other digital channels.
• Campaign execution: support e-commerce peak periods and campaigns (e.g., 9.9, 11.11, 12.12).
• Continuous improvement: monitor feedback and suggest improvements to products and service quality.
• Cross-functional collaboration: work with logistics, sales, and technical teams to resolve issues quickly.

Conhecimentos

Mandarin language

Customer service

Multichannel support

Problem solving

Descrição da vaga

S1 INTERNATIONAL LOGISTICS PRIVATE LIMITED is seeking a customer service professional to manage inquiries, orders, and post-sale support across multiple e-commerce channels. You will handle enquiries, process orders and returns, and provide basic product guidance while collaborating with logistics, sales, and technical teams.

Excellent Mandarin communication skills and 1–2 years of relevant experience are required.