E-Commerce Associate (6 months; Boon Lay; UP$4K)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking an E-Commerce Executive to manage and grow our online presence across Lazada, Shopee, TikTok Shop and other platforms.

You will handle day-to-day marketplace operations, create product listings, and work with account teams to boost brand visibility and sales. You will also coordinate campaigns, analyse performance, and support livestreams and promotional events. The role requires a detail-oriented, analytical, customer-focused candidate comfortable in a

Qualifications

• Diploma or Degree in Business, Marketing, E-Commerce, Retail Management, or a related discipline.
• Minimum 1 to 2 years of relevant experience in e-commerce, online marketplace operations, or digital retail.
• Proven hands-on experience managing e-commerce platforms and online marketplaces.
• Familiarity with Lazada, Shopee, TikTok Shop, and other major e-commerce platforms.
• Knowledge of WooCommerce and website management will be an added advantage.
• Strong attention to detail with a high level of accuracy in executing operational and administrative tasks.
• Strong analytical and problem-solving skills with the ability to interpret data and identify actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and external stakeholders.
• Ability to multitask, prioritise responsibilities, and work efficiently in a fast-paced environment.
• Proficient in Microsoft Excel and Microsoft Office applications.

Responsibilities

• Manage and oversee the daily operations of the company’s e-commerce marketplaces and online sales channels.
• Ensure timely creation and uploading of new product listings, including image resizing and optimisation according to platform-specific requirements.
• Liaise with account managers across marketplaces to secure brand visibility, campaign participation, and growth opportunities.
• Perform timely inventory updates and stock adjustments to maintain inventory accuracy and maximise sales opportunities.
• Monitor competitors’ product offerings, pricing strategies, and promotional activities, providing actionable recommendations.
• Provide customer support through live chat and online channels as needed.
• Support planning, coordination, and execution of marketplace campaigns and e-commerce initiatives.
• Coordinate campaign calendars across marketplaces to ensure timely execution and accurate results.
• Monitor, analyse, and evaluate campaign performance with data-driven insights.
• Stay informed about marketplace trends and platform updates to identify growth opportunities.
• Prepare monthly performance reports with key metrics and strategic recommendations.

Skills

E-commerce management

Data analysis

Marketplace operations

Cross-functional collaboration

Communication skills

Attention to detail

Education

Diploma or Degree in Business/Marketing/E-Commerce

Tools

WooCommerce

Microsoft Excel

Lazada

Shopee

TikTok Shop

Job description

As an E-Commerce Executive, you will play a pivotal role in managing and enhancing the company's online presence across various e-commerce platforms. You will be responsible for overseeing day-to-day marketplace operations, driving online sales growth, supporting digital marketing initiatives, and ensuring the successful execution of promotional campaigns. This role requires a detail-oriented individual with strong analytical skills, a customer-centric mindset, and the ability to thrive in a fast-paced retail environment.

Key Responsibilities

E-Commerce Operations Management

• Manage and oversee the daily operations of the company's e-commerce marketplaces and online sales channels.
• Ensure timely creation and uploading of new product listings, including image resizing and optimisation according to platform-specific requirements.
• Liaise closely with account managers across various marketplaces to secure brand visibility, campaign participation, and growth opportunities.
• Perform timely inventory updates and stock adjustments, working closely with relevant teams to maintain inventory accuracy, minimise overselling risks, and maximise sales opportunities.
• Monitor and analyse competitors' product offerings, pricing strategies, promotional activities, and marketplace initiatives, and provide actionable recommendations to enhance business performance.
• Provide customer support through live chat and online channels, including after-office hours and weekend coverage when required.

E-Commerce Growth & Campaign Execution

• Support the planning, coordination, and execution of marketplace campaigns and e-commerce initiatives.
• Collaborate closely with the Marketing and Merchandising teams to develop and implement promotional activities across Lazada, Shopee, TikTok Shop, and other online platforms.
• Coordinate campaign calendars across multiple marketplaces to ensure timely and accurate campaign execution.
• Monitor, analyse, and evaluate campaign performance, providing insights and recommendations to optimise future marketing efforts.
• Stay informed about evolving marketplace trends, platform updates, and consumer shopping behaviours to identify opportunities for growth and enhanced customer experience.
• Prepare monthly performance reports, including key metrics, sales performance analysis, and strategic recommendations based on data-driven insights.

Livestream & Promotional Support

• Coordinate and support livestream activities to drive customer engagement and sales conversion.
• Participate in evening, weekend, and campaign-related livestream sessions as required.
• Maintain flexibility to support ad hoc livestream schedules during peak sales events, major promotional campaigns, product launches, and festive periods.
• Work with internal stakeholders and external partners to ensure smooth execution of livestream activities and promotional events.

Additional Responsibilities

• Support ad hoc projects and operational initiatives as assigned.
• Continuously identify opportunities to improve e-commerce processes, operational efficiency, and customer experience.

Qualifications & Requirements

The ideal candidate should possess the following qualifications and competencies:

• Diploma or Degree in Business, Marketing, E-Commerce, Retail Management, or a related discipline.
• Minimum 1 to 2 years of relevant experience in e-commerce, online marketplace operations, or digital retail.
• Proven hands-on experience managing e-commerce platforms and online marketplaces.
• Familiarity with Lazada, Shopee, TikTok Shop, and other major e-commerce platforms.
• Knowledge of WooCommerce and website management will be an added advantage.
• Strong attention to detail with a high level of accuracy in executing operational and administrative tasks.
• Strong analytical and problem-solving skills with the ability to interpret data and identify actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and external stakeholders.
• Ability to multitask, prioritise responsibilities, and work efficiently in a fast-paced environment.
• Proficient in Microsoft Excel and Microsoft Office applications.

Preferred Attributes

• Customer-focused mindset with a passion for e-commerce and digital retail.
• Self-motivated, proactive, and results-driven.
• Strong organisational and time management skills.
• Ability to adapt quickly to changing business needs and marketplace trends.
• Comfortable working beyond regular office hours during major campaigns, sales events, and livestream activities.

Benefits

• Opportunity to gain exposure to leading e-commerce platforms and digital retail strategies.
• Collaborative and dynamic work environment.
• Hands-on involvement in marketplace campaigns, digital marketing initiatives, and business growth projects.
• Professional development opportunities within the fast-growing e-commerce industry.