E-Commerce Assistant

Top Cash; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Top Cash is seeking a proactive Digital Marketing & E-Commerce Coordinator in Singapore to support online campaigns and manage the online store on Shopee and Lazada. You will handle product listings, promotions, and ensure pricing accuracy across channels.

You will also process daily orders, provide customer service via live chat and social media, and assist with daily operations and admin tasks. A marketing-related diploma or degree and strong organizational skills are required.

Qualifications

• Diploma or Degree in Marketing, Business Administration, E-Commerce, Digital Marketing, or related field.
• Good organizational skills, attention to detail, ability to manage multiple tasks.
• Proactive, responsible, able to work independently and in a team.
• Strong written and verbal communication with a customer-service mindset.
• Willingness to learn new tools and adapt to a fast-paced environment.

Responsibilities

• Assist in planning and executing digital marketing campaigns across social media, email marketing, paid advertisements, and online promotions.
• Create engaging social media content to increase brand awareness, customer engagement, and sales.
• Monitor campaign performance and identify opportunities to improve marketing results.
• Update website content and product listings on online marketplaces such as Shopee and Lazada.
• Coordinate online campaigns and promotional activities to increase store visibility and sales.
• Monitor inventory levels and coordinate stock replenishment when necessary.
• Ensure product descriptions, pricing, and promotions are accurate across channels.
• Process daily online orders, including picking, packing, invoices, and coordinating deliveries.
• Respond to customer inquiries via live chat, WhatsApp, email, and social media.
• Provide friendly, timely, and professional customer support.
• Monitor order fulfilment and resolve delivery, order, and product-related issues.
• Coordinate with internal teams, suppliers, and service providers for smooth daily operations.
• Assist with stocktaking, inventory checks, and related documentation.
• Provide administrative support for e-commerce activities and general operations.
• Assist with ad hoc tasks and special projects as required.

Skills

Digital marketing

Content creation

Social media marketing

Customer service

Multitasking

Education

Diploma or Degree in Marketing/Business/E-Commerce

Tools

Shopee

Lazada

Job description

Key Responsibilities

1. Digital Marketing & Content Creation

• Assist in planning and executing digital marketing campaigns across social media, email marketing, paid advertisements, and online promotions.
• Create engaging social media content to increase brand awareness, customer engagement, and sales.
• Monitor campaign performance and identify opportunities to improve marketing results.

2. E-Commerce & Online Store Management

• Update website content, product information, promotional banners, and product listings on online marketplaces such as Shopee and Lazada.
• Coordinate online campaigns and promotional activities to increase store visibility and sales.
• Monitor inventory levels, track stock availability, and coordinate stock replenishment when necessary.
• Ensure product descriptions, pricing, and promotional information remain accurate and consistent across all sales channels.

3. Order Processing & Customer Service

• Process daily online orders, including picking and packing, preparing invoices, and coordinating deliveries and courier pickups.
• Respond to customer enquiries through live chat, WhatsApp, email, social media, and e-commerce platforms.
• Provide friendly, timely, and professional customer support.
• Monitor order fulfilment and assist in resolving delivery, order, and product-related issues.

4. Daily Operations & Administrative Support

• Coordinate with internal teams, suppliers, and service providers to ensure smooth daily operations.
• Assist with stocktaking, inventory checks, stock reconciliation, and related documentation.
• Provide administrative support for e-commerce activities and general business operations.
• Assist with ad hoc tasks and special projects as required.

Requirements

• Diploma or Degree in Marketing, Business Administration, E-Commerce, Digital Marketing, or a related field.
• Good organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
• Proactive, responsible, and able to work independently as well as collaboratively in a team.
• Good written and verbal communication skills, with a strong customer-service mindset.
• Willingness to learn new tools, embrace new technologies, and adapt to a fast-paced working environment.