E-Commerce Assistant

Taka Jewellery Pte. Ltd.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Top Cash in Singapore invites a proactive, detail-oriented team player to support digital marketing, e-commerce operations, and daily business activities. You’ll help create content, manage online stores, and engage with customers to grow our online presence.

Key tasks include planning campaigns across social media and email, updating product listings on marketplaces like Shopee and Lazada, handling orders, and coordinating daily operations with internal teams.

Qualifications

• Experience in digital marketing and e-commerce is preferred.
• Familiarity with Shopee and Lazada is preferred.
• Strong written and verbal communication skills.
• Able to manage multiple tasks with excellent organization.

Responsibilities

• Assist in planning and executing digital marketing campaigns across social media, email marketing, paid advertisements, and online promotions.
• Update website content and product listings on marketplaces such as Shopee and Lazada, ensuring consistency.
• Process online orders, respond to customer inquiries via live chat, WhatsApp, email and social media.
• Support daily operations and administrative tasks across the e-commerce business.

Skills

Digital marketing

Content creation

Organizational skills

Customer service mindset

Education

Diploma or Degree in Marketing/Business/E-Commerce

Tools

Shopee

Lazada

Social media platforms

Digital marketing tools

Job description

Join Our Team at Top Cash!

Be part of Top Cash and play an important role in growing our online business! We’re looking for a proactive, organized, and detail-oriented team player to support our digital marketing, e-commerce operations, and daily business activities.

If you enjoy creating content, managing online stores and engaging with customers, we’d love to hear from you!

Key Responsibilities

1. Digital Marketing & Content Creation

• Assist in planning and executing digital marketing campaigns across social media, email marketing, paid advertisements, and online promotions.
• Create engaging social media content to increase brand awareness, customer engagement, and sales.
• Monitor campaign performance and identify opportunities to improve marketing results.

2. E-Commerce & Online Store Management

• Update website content, product information, promotional banners, and product listings on online marketplaces such as Shopee and Lazada.
• Coordinate online campaigns and promotional activities to increase store visibility and sales.
• Monitor inventory levels, track stock availability, and coordinate stock replenishment when necessary.
• Ensure product descriptions, pricing, and promotional information remain accurate and consistent across all sales channels.

3. Order Processing & Customer Service

• Process daily online orders, including picking and packing, preparing invoices, and coordinating deliveries and courier pickups.
• Respond to customer enquiries through live chat, WhatsApp, email, social media, and e-commerce platforms.
• Provide friendly, timely, and professional customer support.
• Monitor order fulfilment and assist in resolving delivery, order, and product-related issues.

4. Daily Operations & Administrative Support

• Coordinate with internal teams, suppliers, and service providers to ensure smooth daily operations.
• Assist with stocktaking, inventory checks, stock reconciliation, and related documentation.
• Provide administrative support for e-commerce activities and general business operations.
• Assist with ad hoc tasks and special projects as required.

Requirements

• Diploma or Degree in Marketing, Business Administration, E-Commerce, Digital Marketing, or a related field.
• Experience in digital marketing, e-commerce, online retail, or a similar role is an advantage.
• Familiarity with Shopee, Lazada, social media platforms, and digital marketing tools is preferred.
• Good organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
• Proactive, responsible, and able to work independently as well as collaboratively in a team.
• Good written and verbal communication skills, with a strong customer-service mindset.
• Willingness to learn new tools, embrace new technologies, and adapt to a fast-paced working environment.