Dynamic 365 App Support Analyst — 24/7 On-Call

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

SYNAPXE PTE. LTD. Singapore seeks a Service Analyst to provide comprehensive application support, manage incidents, perform daily health monitoring, server maintenance and improvements to enhance system resiliency.

You will handle troubleshooting, triage issues, monitor application performance and logs, and support 24x7 standby on-call maintenance. Diploma/degree in IT and 1–3 years in application operations are required, with knowledge of Windows, SQL and Microsoft Dynamics.

Qualifications

• Minimum Diploma / Degree in IT or related discipline.
• At least 1-3 years of relevant hands-on experience in Application operations support and project management.
• Knowledge of Windows and SQL and Dynamic 365.
• Experience in troubleshooting, resolving, and communicating complex incidents and deep underlying issues to identify root cause.

Responsibilities

• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Support and assist in regular server maintenance, system accesses, system monitoring, backups, patching and daily health checks.
• Triaging and provide short term work around resolution to issue
• Oversee support ticket statuses until they are closed
• Monitoring and reviewing of application performance monitor, application logs
• Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved.
• Provide 24x7 on call standby application maintenance support

Skills

Analytical thinking

Problem-solving

Communication skills

Stakeholder management

Teamwork

Attention to detail

Education

Diploma/ Degree in IT

Tools

Microsoft Dynamics

SQL

Windows OS

Job description

SYNAPXE PTE. LTD. Singapore seeks a Service Analyst to provide comprehensive application support, manage incidents, perform daily health monitoring, server maintenance and improvements to enhance system resiliency.

You will handle troubleshooting, triage issues, monitor application performance and logs, and support 24x7 standby on-call maintenance. Diploma/degree in IT and 1–3 years in application operations are required, with knowledge of Windows, SQL and Microsoft Dynamics.