Senior Production Support Analyst Dynamics CRM
INTELLIMATICZ PTE. LTD.
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Job summary
INTELLIMATICZ PTE. LTD. in Singapore is seeking a Production Support Analyst with 5+ years in Banking IT to ensure uptime of critical applications. You will provide 1st-level support, manage incidents, and coordinate with development teams to resolve issues.
The role requires strong ITIL knowledge, experience with Microsoft Dynamics CRM, SQL databases, and middleware. You will automate repetitive tasks and contribute to knowledge management, delivering reliable service to business users.
Qualifications
- 5+ years in Banking IT support; experience with Microsoft Dynamics CRM.
- Proven team player; able to manage time effectively.
- Capable of working under deadlines with minimal supervision.
Responsibilities
- Deliver 1st class Production Support to stakeholders.
- Manage availability, incidents, problems, and capacity.
- Respond to incidents and user queries with analysis.
- Communicate incidents to stakeholders and teams.
- Drive remediation per non-functional requirements.
- Improve processes via automation and knowledge management.
- Follow standards and contribute to process definitions.
- Coach teammates and share knowledge.
- Explain complex issues in business-friendly language.
- Collaborate with 1st/3rd level support and dev teams.
Skills
Tools
Job description
INTELLIMATICZ PTE. LTD. in Singapore is seeking a Production Support Analyst with 5+ years in Banking IT to ensure uptime of critical applications. You will provide 1st-level support, manage incidents, and coordinate with development teams to resolve issues.
The role requires strong ITIL knowledge, experience with Microsoft Dynamics CRM, SQL databases, and middleware. You will automate repetitive tasks and contribute to knowledge management, delivering reliable service to business users.
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