Duty Station Manager

Air France-KLM; Singapore; On-site; SGD 120,000 - 160,000; Full time

Benefits offered by this job

Attractive travel benefits

Medical insurance coverage

Job summary

Air France-KLM Singapore seeks a Duty Station Manager to ensure safe, on-time operations while supervising ground staff, cabin crew, and airport personnel. You will liaise with station, regional and airport authorities to maintain smooth operations and exceptional customer service.

The role requires 3+ years in airline ops, a supervisory background, and ability to travel; English and local language fluency are essential, with French/Dutch a plus.

Qualifications

• Bachelor's degree in aviation management, business administration, or a related field.
• Minimum of 3 years of airline operations experience with at least 1 year in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of aviation regulations, safety standards, and security procedures.
• Ability to travel domestically and internationally as needed.

Responsibilities

• Ensure flights operate safely, securely, and on time with high customer service levels.
• Monitor and manage daily operations to ensure regulatory and policy compliance.
• Communicate with station manager, regional/area management, airport authorities, ground handlers and partner airlines as required.
• Coordinate with other departments to ensure smooth operations.
• Ensure compliance with safety, security, and environmental regulations.
• Perform internal audits using AGOA, iAuditor, and MESUR tools; assign corrective actions.
• Lead and guide ground and cabin crew, airport staff and other stakeholders.
• Address and resolve customer complaints in a customer-centric manner.
• Prepare and follow up on handling VIP/CIP/La Premier passengers.
• Develop and implement operational plans, schedules and procedures.
• Track performance metrics including on-time performance and customer satisfaction.
• Report station activities and performance to senior management in a timely manner.
• Respond to emergencies and security incidents as required.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Stress tolerance

Team management

Customer service focus

MS Office proficiency

Multitasking

Travel flexibility

English proficiency

Local language ability

Education

Bachelor's degree in aviation management or related field

Tools

AGOA

iAuditor

MESUR

Job description

The Duty Station Managers (DSM) role is to ensure a safe, efficient, and on-time operation of Air France and KLM flights while maintaining the highest levels of customer satisfaction. The DSM is responsible for supervising and coordinating activities of (third party) ground staff, cabin crew, airport personnel, partner airlines, and other stakeholders to ensure seamless operations. The DSM also serves as a liaison between the airline, other departments, airlines, and airport authorities to ensure effective communication and collaboration. The ultimate goal of the Duty Station Manager is to maintain a safe, secure, on-time and customer friendly operation, meeting the needs of our customers, staff and other stakeholders.

KEY RESPONSIBILITIES

• Ensure all flights operate safely, securely, and on time with a high level of customer service
• Monitor and manage daily operations to ensure compliance with regulations and company policies
• Communicate effectively on relevant matters with station manager, regional management, area management, airport authorities, ground handler and partner airlines as required
• Coordinate with other departments, including flight operations, maintenance, and ground handling, to ensure smooth and efficient operations
• Ensure compliance with safety, security, and environmental regulations and standards
• Execute stations internal audits using AGOA, iAuditor & MESUR tools
• Assign and follow up on corrective actions for external and internal audits
• Implement the “We Care For Our Customers” service program towards internal and external staff
• Provide leadership and guidance to ground and cabin crew, airport personnel, and other stakeholders
• Manage and resolve customer complaints and issues in a customer centric way
• Prepare, execute and follow-up handling of VIP / CIP / La Premier (First Class) passengers
• Develop and implement operational plans, schedules, and procedures
• Manage and track performance metrics, including on-time performance and customer satisfaction
• Ensure timely and accurate reporting of station activities and performance to senior management
• Respond to emergency situations, including safety and security incidents
• Assist the station manager with invoice approvals as well as budget preparation and cost analysis
• Substitute for station manager in case of absence

JOB REQUIREMENTS

Knowledge, Learned Disciplines, Experience

• Bachelor's degree in aviation management, business administration, or a related field
• Minimum of 3 years of experience in airline operations, including at least 1 year in a supervisory role
• Strong leadership, communication, and problem-solving skills
• Knowledge of aviation regulations, safety standards, and security procedures
• Ability to work under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and other relevant software
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Ability to travel domestically and internationally as needed
• Proficiency in English and local language is essential, French and/or Dutch is an advantage.
• Safety Awareness
• Customer Focus
• Communication
• Initiative
• Stress tolerance
• Building and maintaining relationships
• Analytical skills

Training Program

• Dangerous Goods
• Safe and Swift / Human Factors
• Competitive Law Compliance
• Preventing Bribery and Corruption
• LERAP responder and coordinator
• SMS / ISMS
• GDPR
• Security (local airport training)

Join us to enjoy:

• Attractive travel benefits, including discounts on flights across Air France KLM and partner airlines
• Comprehensive medical insurance coverage for all employees

At Air France KLM, we are an equal opportunity employer. The Group is committed to combating all forms of discrimination and promoting equal opportunities in our hiring practices and throughout the employee journey. We strive to promote diversity as reflected in society, and to ensure equal opportunities among all staff.

We regret to inform you that only shortlisted applicants will be contacted. Thank you for your interest in Air France KLM.