Repair Order Administrator

Air France Industries KLM Engineering & Maintenance; Singapore; Hybrid; SGD 42,000 - 58,000; Full time

Benefits offered by this job

Attractive travel benefits

Hybrid working arrangements

Work from Anywhere (cross-borderremote

Comprehensive medical insurance

Job summary

The Repair Order Administrator role sits in the Air France Industries KLM Engineering & Maintenance team in Singapore, overseeing repair order creation, dispatch, logistics, and cost control within APAC. You will coordinate with France-based teams and Singapore/MRO partners to ensure swift repair cycles and compliant documentation.

Based in SIN, you will handle day-to-day administration, warranty operations, and vendor communications with a focus on timely material availability and cost control,

Qualifications

• Diploma in aerospace/logistics preferred but not mandatory.
• Knowledge of aircraft materials airworthiness paperwork and/or logistics preferred.
• Ability to propose and develop metrics for vendor performance evaluation would be an advantage.
• Proficient with Microsoft Office and Outlook
• Strong written and communication skills
• Strong coordination capabilities and interpersonal skills to work with multiple departments
• Self-motivated and able to work independently
• Good work attitude and a team player
• Ability to manage supplier relationships and problem solver
• Language: fluent in English / basic French is a plus

Responsibilities

• Create and dispatch repair orders.
• Follow the repair logistics flow and assist in resolving shipping issues to ensure timely delivery.
• Approve quotations of your perimeter with support from Technical department.
• Manage day-to-day repair administration and warranty operations.
• Monitor lead times to meet customer or inventory needs.
• Track repair costs vs contract prices to ensure vendor compliance.
• Archive weekly vendor status reports and input into IT tools (Base RPEX).
• Update IT tools (Astre, Base RPEX, GOLD) with reliable data for internal/external customers.
• Apply the Repair or Buy process.
• Record Customer Induced Damage claims.
• Monitor and clear invoicing issues.
• Coordinate with Quality Controller to clear discrepancies after reception.
• Archive files per regulations and internal processes.
• Conduct regular vendor reviews and teleconferences.
• Perform tasks assigned by manager.

Skills

Microsoft Office

Coordination

Communication skills

English language

French language (basic)

Self-motivation

Team player

Vendor relationships

Education

Diploma in aerospace/logistics

Tools

SAP

Job description

Within the Material & Services branch in Singapore, the Repair Order Administrator is responsible to oversee the day-to-day operation of the repair services administration and expediting work.

OVERALL OBJECTIVES

The Repair Order Administrator is contributing to management of Aerospace Material repaired with vendors based in Asia region. Assurance of parts availability is their primary objective. The Repair Order Administrator will work in a fast-paced environment with key responsibility to provide repaired materials in the most efficient and effective manner possible.

MAIN INTERFACES

Internal

Regional Service Center / Logistics Center Managers for Asia

CDG and SIN Logistics Centers staff

Customer Support Officer and Customer Support Expert in France

Customer Support Manager in France

Outsourced repair department in France

Purchasing Department in France

AOG Desk in France

External

Aerospace MRO providers including Asian AFI KLM E&M MRO joint ventures and subsidiaries.

Logistic Service Provider

KEY RESPONSIBILITIES

The Repair Administrator is responsible for:

• Repair Order creation and dispatch
• Follow the repair logistics flow and assist in resolution of shipping issues to ensure parts shipped/arrived in a timely manner
• Approve the quotation of its perimeter with support if needed of the Technical department
• Manage the day-to-day Repair administration and warranty operation
• Monitor the lead time of repair to fulfill customer or inventory requirements
• Track repair cost/SPT versus contract price/SPT where applicable to ensure vendor compliance
• Administrate the weekly status reports from vendors and record the information in the relevant IT Tools (currently Base RPEX) once a week at a minimum
• Update all IT Tools (Astre, Base RPEX, GOLD, ….) in a timely manner to provide reliable datas to internal and external customers
• Apply the Repair or Buy process
• Record Customer Induced Damage claims
• Monitor and clear invoicing issues
• Monitor and clear the discrepancies after reception in coordination with the relevant Quality Controller
• Archive all files in accordance with regulations and internal processes
• Regular vendor review and teleconference
• Perform tasks/functions assigned by manager

The responsibilities and tasks of the position are not limited to the above mentioned and change might occur in concert with direct Manager.

JOB DIMENSIONS

Position based in SIN – ALPS Avenue (Changi Airport Logistic Park Of Singapore)

Staff: N/A

Tools: Microsoft Office and Outlook, Air France internal IT, SAP

Normal Shift - 9.00am to 6.00pm on 5-Day Week

CONTEXT/ENVIRONMENT

The Repair Order Administrator is in the Customer Service Team in the Material & Services Directorate of Air France Industries. The Business Unit is supporting Customers on Flight Hours Services, closed loop long-term contracted customers in Asia (APAC and India) and has to provide Material in serviceable condition to respect its contractual obligations. To this end, Air France Industries has decided to establish a Logistics Center in Singapore to support existing contracts and future business ventures more efficiently within the Asia Pacific region. In a highly competitive environment with a strained supply chain, managing turnaround times (TAT), repair costs, and logistics expenses are critical challenges for renewing existing contracts and securing new ones. In addition to supplying materials to customers, Air France Industries and more precisely the Customer Service Department aims to enhance local repair activities to reduce overall turnaround time and costs by sending unserviceable parts for local repair.

A primary responsibility of the Repair Order Administrator will be to manage these local repairs and assess the performance of OEMs and Repair MROs.

KNOWLEDGE, EXPERIENCE and COMPETENCIES

Knowledge and Experience:

• Diploma in an aerospace/purchasing/logistics discipline is preferable but not mandatory;
• Knowledge of aircraft materials airworthiness paperwork and/or logistics is preferred;
• Ability to propose and develop metrics for vendor performance measurement/evaluation would be an advantage;
• Proficient with Microsoft Office and Outlook
• Strong written and communication skills
• Strong coordination capabilities and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
• Self-motivated and able to work independently
• Good work attitude and a team player
• Ability to manage supplier relationship and problem solver
• Language: fluent in English / basic French is a plus

Join us to enjoy:

• Attractive travel benefits, including discounts on flights across AFKLM and partner airlines
• Hybrid working arrangements
• Flexible working arrangements, including Work from Anywhere (cross-border remote options)
• Comprehensive medical insurance coverage for all employees

At Air France-KLM, we are an equal opportunity employer. The Group is committed to combating all forms of discrimination and promoting equal opportunities in our hiring practices and throughout the employee journey. We strive to promote diversity as reflected in society, and to ensure equal opportunities among all staff.

We regret to inform you that only shortlisted applicants will be contacted. Thank you for your interest in Air France KLM.