Duty Manager (Hotel)

JEN Singapore Tanglin; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

JEN Singapore Tanglin is seeking a Duty Manager to lead hotel operations during shifts. You will oversee staffing, ensure smooth daily operations, and maintain guest satisfaction through proactive service and effective communication.

Ideal candidates have at least 2 years of relevant experience, strong guest-focused leadership, and the ability to work weekends and public holidays. Join us to champion hospitality excellence at our Singapore property.

Qualifications

• Minimum 2 years of relevant experience.
• Strong communication and guest service skills.
• Ability to lead a team and manage shifts.

Responsibilities

• Manage day-to-day staffing and assign work to front office teams.
• Ensure smooth daily hotel operations and guest satisfaction.
• Review guest feedback and comments to drive service improvements.
• Track guest satisfaction and handle guest complaints promptly.
• Maintain hotel risk management documentation and recommendations.

Job description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
• Ensure smooth operation on a daily basis
• Review feedbacks, guest comments, and other information pertaining to front office
• Track guest satisfaction levels and handle guests' complains
• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement
• Overall in-charge of the hotel during the midnight shift in the absence of the senior management
• Identify training needs and develop training programs
• Serve as hotel Emergency Response Team leader during crisis management
• Ensure compliance to company's auditing framework
• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier
• Good communication skills
• Loves interacting with guests from all backgrounds
• Preferably has at least 2 years of relevant experience
• Enjoys coming up with best fit solutions
• Is a friendly, helpful and trustworthy leader
• Must be detail-focused and guest-oriented
• Able to work on shifts, weekends and Public Holidays.