Associate Executive, Partner Retention

STRIDES PREMIER TAXI PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

STRIDES PREMIER TAXI PTE. LTD. in Singapore is seeking a Partner Retention Specialist to manage contract renewals for Taxi, PHC and Limousine partners. You will coordinate renewal options and maintain accurate records across internal systems.

The role involves handling partner withdrawals, exit interviews, and engagement activities, plus preparing daily, weekly and monthly retention reports. Strong MS Office skills and customer service experience are preferred.

Qualifications

• Minimum GCE 'O' Level, NITEC, Higher NITEC or Diploma.
• Preferably 2 years of experience in customer service, sales support, administration or a related field.
• Prior experience in driver recruitment, driver relations or the transport industry is an added advantage.

Responsibilities

• Renew contracts and follow up with partners regarding expiries and renewal options.
• Prepare recontracting documents and electronic agreements.
• Engage partners considering leaving and record follow-ups; maintain renewal records.
• Attend to partner withdrawal requests and conduct exit interviews; coordinate with relevant departments.

Skills

Customer service

Communication

MS Office

Organisational skills

Education

GCE 'O' Level or Diploma

Tools

Excel

Outlook

PowerPoint

Job description

Job Description

1. Contract Renewal & Partner Retention

• Contact Taxi, Private Hire Car (PHC) and Limousine partners regarding upcoming contract expiries.
• Follow up with partners on contract renewals and available rental schemes.
• Prepare and process recontracting documents, including electronic agreements.
• Engage partners who are considering leaving and explore suitable retention options.
• Maintain accurate records of contract renewals and follow-up actions.

2. Partner Withdrawal & Engagement

• Attend to partners requesting vehicle withdrawals.
• Conduct exit interviews to understand reasons for leaving.
• Explore retention opportunities before processing withdrawals.
• Prepare withdrawal documentation and coordinate with relevant departments.
• Handle partner enquiries, feedback and complaints professionally.

3. Reporting & Administration

• Prepare and update daily, weekly and monthly retention and withdrawal reports.
• Maintain accurate partner records and update transactions in internal systems.
• Monitor contract expiries, pending renewals and scheduled withdrawals.
• Assist with charging credit administration, entitlement verification and related reporting.
• Ensure proper filing and documentation.

4. Operational Support

• Coordinate with Customer Service, Fleet, Recruitment, Workshop and other departments on partner-related matters.
• Assist in organising partner engagement activities and dialogue sessions.
• Follow up on outstanding cases to ensure timely resolution.
• Support departmental initiatives, system enhancements and process improvements.
• Perform other duties assigned by the Partner Retention Manager.

Job Requirements

• Minimum GCE 'O' Level, NITEC, Higher NITEC or Diploma.
• Preferably 2 years of experience in customer service, sales support, administration or a related field.
• Prior experience in driver recruitment, driver relations or the transport industry is an added advantage.
• Good communication and interpersonal skills, with the ability to engage partners effectively.
• Proficient in Microsoft Office applications, particularly Excel formula, PowerPoint and Outlook.
• Positive mindset, adaptable to changes and willing to learn.
• Able to work independently and as part of a team.
• Good organisational skills with attention to detail.
• Possession of a valid Class 3 driving licence and/or Taxi Driver's Vocational Licence (TDVL) / Private Hire Car Driver's Vocational Licence (PDVL) is an added advantage.