Driver Operations Associate (Onboarding Team)

Lalamove; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Lalamove in Singapore is seeking a Driver Operations Associate (Onboarding) to coordinate smooth onboarding for Driver Partners, verify documents, and resolve onboarding issues efficiently. You will handle walk-ins, WhatsApp and Zoho tickets, and support the call team during peak periods while maintaining accurate records and upholding quality standards across processes.

This role requires strong attention to detail, excellent communication, and a proactive, team-oriented mindset in a fast-paced

Qualifications

• Fresh graduates are welcome to apply.
• Strong customer service mindset with excellent communication and interpersonal skills.
• Comfortable interacting with people from diverse backgrounds in both face-to-face and virtual settings.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Able to work efficiently in a fast-paced and dynamic environment.
• A proactive team player with a positive attitude and willingness to learn.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.
• Experience in customer service, operations, logistics or support functions will be an advantage.

Responsibilities

• Verify Driver Partner documents and onboarding requirements.
• Provide professional and friendly support to Driver Partners through walk-in enquiries.
• Respond to Driver Partner enquiries via Zoho tickets, WhatsApp and other channels.
• Support onboarding and offboarding administrative processes.
• Manage callback requests related to onboarding and offboarding.
• Provide backup support for inbound/outbound calls during peak periods.
• Identify opportunities to improve onboarding processes.
• Work with Driver Operations team to meet targets and SLAs.
• Maintain records while ensuring compliance with internal processes and quality standards.

Skills

Customer service mindset

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Microsoft Office

Education

Diploma in Business/Operations/Customer Service

Tools

Zoho

Job description

Job Brief

As a Driver Operations Associate (Onboarding), you will play a key role in ensuring a smooth and seamless onboarding experience for our Driver Partners. You will be responsible for verifying driver documents, supporting walk-in enquiries, responding to driver support tickets, and ensuring all onboarding requirements are completed accurately and efficiently.

This role is ideal for someone who enjoys interacting with people, has strong attention to detail, and thrives in a fast-paced operations environment. You will also provide operational support to our call team during peak periods to help maintain service levels.

What You’ll Do

• Verify Driver Partner documents and ensure all onboarding requirements are completed accurately and in accordance with company guidelines.
• Provide professional and friendly support to Driver Partners through walk-in enquiries, helping them complete the onboarding process.
• Respond promptly to Driver Partner enquiries via Zoho tickets, WhatsApp and other support channels, ensuring timely resolution.
• Support onboarding and offboarding administrative processes, including bank account updates, wallet balance refunds and account maintenance.
• Manage callback requests relating to onboarding and offboarding enquiries to ensure a positive Driver Partner experience.
• Provide backup support for inbound and outbound call operations during peak periods or when required.
• Identify opportunities to improve operational processes and enhance the Driver Partner onboarding experience.
• Work closely with the wider Driver Operations team to achieve operational targets and service level expectations.
• Maintain accurate records while ensuring compliance with internal processes and quality standards.

What We’re Looking For

• Diploma in Business, Operations, Customer Service or a related discipline. Fresh graduates are welcome to apply.
• Strong customer service mindset with excellent communication and interpersonal skills.
• Comfortable interacting with people from diverse backgrounds in both face-to-face and virtual settings.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Able to work efficiently in a fast-paced and dynamic environment.
• A proactive team player with a positive attitude and willingness to learn.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.
• Experience in customer service, operations, logistics or support functions will be an advantage.