Logistics Planner/ Operations Executive

NSL OILCHEM WASTE MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 33,480 - 55,800; Full time

Job summary

NSL OILCHEM WASTE MANAGEMENT PTE. LTD. is seeking a dedicated individual to manage customer service and logistics operations in Singapore. Responsibilities include handling customer inquiries, resolving service issues, and ensuring timely deliveries.

The ideal candidate will hold a degree or diploma in a relevant field and have at least 3 years of experience in customer service roles. Strong IT skills and excellent problem-solving abilities are essential for success in this fast-paced environment.

Qualifications

• Degree or Diploma in Logistics, Supply Chain Management, Business Administration, Engineering, or a related field.
• Strong IT skills with expertise in MS Office and software applications.
• Minimum of 3 years in a dynamic customer service and operations planning/control environment.

Responsibilities

• Manage large number of incoming calls and customer interactions.
• Resolve product or service problems and follow up for satisfactory closure.
• Coordinate scheduling activities and resource allocations for timely delivery.
• Monitor Purchase/Work Orders and follow up on delivery dates.

Skills

Customer service orientation

IT skills (MS Office)

Problem-solving skills

Multitasking

Education

Degree or Diploma in Logistics, Supply Chain Management, Business Administration, Engineering

Job description

Job Description

• Manage large number of incoming calls. Directly work with customers by answering product and service questions; furnishing information about other products and services; process orders and prepare delivery documents; correspond with and go the extra miles to fulfill customer’s needs to ensure customer satisfaction.

• Resolve product or service problems by clarifying the customer's complaint; determine the cause(s) of the problem; discuss and propose solution; execute and follow up to ensure satisfactory closure.

• If problem was complicated or systemic, to elevate and redirect the issue to the appropriate team or department for resolution.

• Documentation and maintenance of customer records and operation details:

  • Keep detailed customer records and update customer records after each interaction (such as complaint, complaint and feedback) with that customer.

  • Assist the Sales and Marketing Team in boosting sales and performance. This includes providing feedback on market intelligence, competitors’ activities, setting up appointments or following up with customers after their first interaction with the salesperson.

  • Prepare performance and other administration reports.

  • Interface with various functional areas to coordinate scheduling activities to meet committed plans and customer’s sales / service order.

• Coordinate and resolve potential conflict of scheduling priorities and resource allocation with the plant process owners and drivers to ensure all delivery / collection activities are carried out in a timely manner.

• Conduct briefing to ensure that the drivers and assistants know their specific job scope and equipping requirements, safe work method, work schedule, delivery time frame as well as compliance with the Safe Operational Procedure, and performance standard of their assigned task.

• Monitor terms and conditions of Purchase / Work Orders received from customers and follow up closely on the delivery dates and quantity to be fulfilled.

• Assist in logistics resource forecasting and capacity planning, monitoring and motivating drivers and delivery assistants work performance, skills and training needs.

• Keeping record of work hours and trips performed by drivers and delivery assistants.

• Conduct field visits with Drivers and Assistants twice per month (PPE will be provided).

Requirements

• Degree or Diploma in Logistics, Supply Chain Management, Business Administration, Engineering, or a related field.

• Strong IT skills with expertise in MS Office and software applications.

• A strong focus on delivering excellent customer service, with a positive, meticulous, and proactive approach to problem-solving.

• Ability to multitask, prioritise responsibilities, and manage time effectively in a fast-paced environment.

• Minimum of 3 years in a dynamic customer service and operations planning/control environment, showcasing maturity and expertise.

• Willing to handle the operations phone during weekends and public holidays.