Courier Operations Supervisor

Certis; Singapore; On-site; SGD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive remuneration package

Performance-based incentives

Comprehensive medical and dental coverage

Mental health support

Job summary

Certis in Singapore is seeking a dedicated logistics operations supervisor to ensure compliance with service level agreements and assist in personnel management. The successful candidate will handle daily operational activities while supervising manpower deployment, rostering, and reporting.

Key qualifications include a Diploma in Logistics or related fields and prior experience in logistics operations. The position offers a competitive remuneration package, rewarding performance, and support for health and wellness.

Qualifications

• Minimum Diploma in Logistics, Supply Chain Management, Operations Management, or a related discipline.
• Prior experience in logistics operations, fleet management, or supervisory roles preferred.
• Familiarity with courier systems and workforce management tools preferred.

Responsibilities

• Ensure front-office execution of logistics services meets contractual SLA and compliance requirements.
• Supervise daily operations including manpower deployment and service execution.
• Conduct manpower planning, demand forecasting, and resource allocation.

Skills

Logistics operations

Supply Chain Management

Operations Management

Leadership

Interpersonal skills

Microsoft Excel

Problem-solving

Education

Diploma in Logistics or related discipline

Tools

Courier systems

Workforce management tools

Job description

Duties & Responsibilities

• Ensure front-office execution of logistics services meets contractual SLA, compliance, safety, and security requirements.
• Supervise daily operations including manpower deployment, attendance management, and service execution.
• Conduct manpower planning, demand forecasting, and resource allocation to meet operational requirements.
• Manage rostering to ensure optimal manpower utilisation and coverage.
• Oversee staff discipline and conduct interviews.
• Monitor attendance and enforce compliance with company policies and operational standards.
• Support establishment of new project, including manpower setup, system readiness, and operational coordination.
• Prepare and submit incident-related reports to customers, including documentation of root cause and corrective actions.
• Anticipate operational risks or constraints and implement preventive measures.
• Ensure familiarity and compliance with contract-specific SLA requirements and operational KPIs.
• Monitor and report delivery-related issues, including tracking resolution status and implementing improvements.
• Manage courier system’s backend operations including account creation, service type configuration, and issue escalation (e.g., bugs).
• Collaborate with controllers and stakeholders to ensure seamless operational execution and issue resolution.
• Perform any other duties as assigned to support operational effectiveness and service delivery.

Skills & Experience

• Minimum Diploma in Logistics, Supply Chain Management, Operations Management, or a related discipline.
• Prior experience in logistics operations, fleet management, or supervisory roles preferred.
• Strong understanding of SLA-driven operations, compliance, and service delivery standards.
• Experience in manpower planning, rostering, and operational coordination.
• Good leadership and interpersonal skills to manage ground operations teams.
• Strong problem-solving skills and ability to anticipate and manage operational issues.
• Effective communication skills for reporting and stakeholder engagement.
• Familiarity with courier systems and workforce management tools preferred.
• Ability to work in a fast-paced, dynamic operational environment.
• Proficient in Microsoft Office applications, particularly Excel and reporting tools.
• Willingness to work shifts, including weekends and public holidays based on operational needs.

Recognition & Reward

• Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
• Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
• Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.