Executive, Sales Support

DHL Global Forwarding; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

DHL Global Forwarding in Singapore is looking for a professional to manage customer pre-sales activities and engage customers on commercial queries. Responsibilities include maintaining customer contracts and supporting sales through documentation and business reviews.

The ideal candidate will have a diploma or degree and at least 3-4 years of relevant work experience in the forwarding business, along with strong communication skills and experience with MS Office and CRM tools.

Qualifications

• Minimum 3-4 years of work experience.
• Ability to work effectively, independently, and in a team environment.
• Excellent basic business skills.

Responsibilities

• Engage customers on commercial queries.
• Assist on rates quotations, filing, maintenance, and renewal of contracts.
• Manage general administrative functions relating to pre-sales activities.

Skills

Excellent verbal and written communication skills

Ability to handle multiple and changing priorities

Broad understanding of the forwarding business

Experience with MS Office (e.g., Outlook)

Experience with CRM tools

Education

Diploma/degree

Tools

CRM tools

MS Office

Job description

Overview

Manage general administrative functions relating to pre-sales activities. Support the customer contact by preparing customer documents. Support the customer planning and implementation process. Provide customer information and support the identification and qualification of Sales leads. Engage customer periodically with Key Account Managers / Sales for active interactions and involvements. Support Sales in preparing business reviews as required. Responsible for upkeep of ISO standards / Audit requirements / Environmental awareness and ensure maintenance of customer contracts for team. Manage any other tasks as assigned.

IN THIS ROLE YOU WILL

• Engage customers on commercial queries
• Assist on rates quotations / filing / maintenance / renewal of quotation & contracts
• Manage general administrative functions relating to pre-sales activities
• Support the customer contact by preparing customer documents
• Support the customer planning and implementation process
• Provide customer information and support the identification and qualification of Sales leads
• Engage customer periodically with Key Account Managers / Sales for active interactions and involvements
• Support Sales in preparing business reviews as required
• Responsible for upkeep of ISO standards / Audit requirements / Environmental awareness and ensure maintenance of customer contracts for team.
• Manage any other tasks as assigned

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS

• Diploma/ degree with at least 3-4 years of work experience
• Broad understanding of the forwarding business
• Ability to handle multiple and hanging priorities
• Ability to work effectively, independently and in a team environment
• Excellent verbal and written communication skills
• Excellent basic business skills
• Experience with MS offices e.g. Outlook; experience with CRM tools preferred

We regret to inform that only shortlisted applicants will be contacted further by the hiring team. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.