Donor Operations Administrator - Fundraising

DEMENTIA SINGAPORE LTD.; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Dementia Singapore Ltd. is seeking an organized Fundraising Administrative Assistant to support donation processing, donor record management, and filing.

The role ensures accurate administration, proper documentation, and smooth day-to-day fundraising operations in compliance with internal procedures and fundraising regulations. You will handle receipts, database updates, reporting, and coordination of fundraising campaigns and events.

Qualifications

• Diploma, Higher Nitec, or equivalent qualification in Business Administration, Office Administration, Fundraising, Communications, or a related field.
• At least 1–3 years of relevant administrative experience, preferably in fundraising, non-profit, charity, or donor support environments.
• Experience in donation processing, database entry, records management, or administrative coordination will be an advantage.
• Proficient in Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint.
• Familiarity with donor management or CRM systems is preferred.
• Strong organising skills with a high level of accuracy and attention to detail.
• Good verbal and written communication skills.
• A team player with a positive attitude, willingness to learn, and ability to work independently when needed.

Responsibilities

• Process donations accurately and promptly across various channels, including cheques, bank transfers, online platforms, and other giving sources.
• Verify donation details and ensure all gifts are correctly captured and recorded in line with internal procedures and finance requirements.
• Prepare and issue donation receipts, acknowledgements, and supporting documents promptly.
• Maintain complete, accurate, and up-to-date records of all donations received.
• Support reconciliation of donation records against bank statements, finance reports, and payment platforms.
• Follow up on incomplete donation information, discrepancies, and outstanding supporting documents where required.
• Organise, file, and maintain both physical and digital fundraising records, donor forms, pledge documents, and related correspondence.
• Ensure proper documentation and systematic filing for easy retrieval, reporting, audit, and compliance purposes.
• Track donation-related submissions, correspondence, and follow-up items to ensure timely action and closure.
• Maintain accurate administrative records to support transparency, accountability, and operational efficiency.
• Maintain and update the donor database with accurate donor contact details, donation history, communication records, and relevant notes.
• Ensure donor data is entered accurately and consistently, with a high standard of data integrity and confidentiality.
• Perform regular database checks, clean-up, and updates to ensure records remain current and reliable.
• Generate donor and donation reports for internal monitoring, fundraising analysis, and management reporting.
• Provide day-to-day administrative support for fundraising campaigns, donor stewardship efforts, and fundraising events.
• Assist with correspondence, document preparation, and other coordination tasks to support fundraising operations.
• Ensure compliance with internal policies, donor confidentiality standards, and relevant governance or regulatory requirements.
• Carry out other administrative and fundraising support duties as assigned.

Skills

Organising skills

Attention to detail

Verbal and written communication

Team player

Education

Diploma/Higher Nitec or equivalent (Business Admin, Office Admin, Fundraising, Communications)

Tools

Microsoft Office

CRM systems

Job description

Dementia Singapore Ltd. is seeking an organized Fundraising Administrative Assistant to support donation processing, donor record management, and filing.

The role ensures accurate administration, proper documentation, and smooth day-to-day fundraising operations in compliance with internal procedures and fundraising regulations. You will handle receipts, database updates, reporting, and coordination of fundraising campaigns and events.