Director, Quality Engineering — Elevate Customer Quality

Lam Research Salzburg GmbH; Singapore; On-site; SGD 240,000 - 300,000; Full time

Job summary

Lam Research Salzburg GmbH in Singapore is seeking a Director, Quality Engineering to lead GOps Quality initiatives and ensure voice of the customer informs quality programs for Tier 1 accounts.

You will partner with account teams, drive resolution of critical quality issues, and influence stakeholders up to senior leadership, while promoting Lam core values and a high-performance quality culture.

Qualifications

• Bachelor’s degree in Engineering, Mechanical, Electrical or Industrial, with 15 years of experience or equivalent years of experience in a similar role.
• Experience working with customers in the semiconductor industry is a must.
• Demonstrated experience applying advanced quality methods to improve quality and reduce variability.
• Ability to communicate and influence effectively with quality stakeholders across the company, up to and including senior leadership levels at Lam Research.
• The ability to collaborate on cross functional teams.
• Curious mindset, passion for quality ideas, a bias for engagement and the ability to drive innovative changes.
• Adept at creating and delivering effective presentations to executive staff on quality topics and/or escalations.

Responsibilities

• Build collaborative partnerships with the customer account teams.
• Advocate for the voice of the customer on product quality execution for Lam Research.
• Lead and own the resolution of key quality issues raised by our customers. This will require collaborating with the Lam account team, customer executives, Lam executives, the product groups, and other functions within GOps.
• Represent GOps Quality in Regional Quarterly Operations Review. Align with GOps Quality and Global Quality on regional metrics.
• Ensure that GOps execs are prepped and up to speed when they are participating in a customer executive review or meeting with a customer.
• Educate and clarify the GOps Quality messaging to Account Team and customers.
• Direct customer engagements when necessary.
• Ensure that customer quality problems are identified, priorities aligned, root cause established and solution implemented within established target cycle times.
• Communicate to the Gops quality team on quality issues and/or trends at Lam’s key customers.
• Role model Lam Core Values and effective utilization of Lam Management System to resolve conflict and drive results.

Skills

Quality management

Customer engagement

Executive presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related

Job description

Lam Research Salzburg GmbH in Singapore is seeking a Director, Quality Engineering to lead GOps Quality initiatives and ensure voice of the customer informs quality programs for Tier 1 accounts.

You will partner with account teams, drive resolution of critical quality issues, and influence stakeholders up to senior leadership, while promoting Lam core values and a high-performance quality culture.