Dir, Quality Engineering

Lam Research; Singapore; Hybrid; SGD 250,000 - 400,000; Full time

Job summary

Lam Research is seeking a Director, Quality Engineering within Global Operations (GOps) to partner with account teams and ensure customer voice is reflected in quality initiatives across Lam. You will drive customer trust and align with regional leadership to deliver results.

In this role, you will own the resolution of critical quality issues, lead cross-functional collaborations, prepare executives for reviews, and communicate trends to key customers while modeling Lam's core values and QA

Qualifications

• Bachelor’s degree in Engineering, Mechanical, Electrical or Industrial.
• 15 years of experience or equivalent in a similar quality role.
• Experience with semiconductor customers and quality methods.

Responsibilities

• Build collaborative partnerships with customer account teams.
• Advocate for the voice of the customer on product quality.
• Lead resolution of key quality issues with cross-functional teams.
• Represent GOops Quality in Regional Quarterly Operations Review.
• Ensure GOps executives are prepared for customer reviews.
• Educate GOps Quality messaging to accounts and customers.
• Direct customer engagements when necessary.
• Identify quality problems, align priorities, establish root cause, implement solutions.
• Communicate quality issues and trends to Lam's key customers.
• Role model Lam values and use of Lam Management System.

Skills

Customer engagement

Semiconductor industry knowledge

Quality improvement methods

Communication and influence

Cross-functional collaboration

Presentation to executives

Education

Bachelor’s degree in Engineering, Mechanical, Electrical or Industrial

Job description

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The group you’ll be a part of

The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The impact you’ll make

As a Director, Quality Engineering, you will be part of the Global Operations (GOps) Quality team and report directly to the GOps Managing Director, Quality. You will be instrumental in making Lam #1 in Customer Trust as you partner with our Account Teams to ensure that the voice of customer is reflected in GOps Quality initiatives and influence quality stakeholders across Lam to deliver results. Success will be measured by customer satisfaction measure on quality (CXL3) for Lam’s Tier 1 customers, execution to GOps Quality L1 KPI goals, and execution of aligned customer initiatives on quality (eg ramp support, missing part reduction, FA cycle time improvement etc).

What You’ll Do

• Build collaborative partnerships with the customer account teams
• Advocate for the voice of the customer on product quality execution for Lam Research
• Lead and own the resolution of key quality issues raised by our customers. This will require collaborating with the Lam account team, customer executives, Lam executives, the product groups, and other functions within GOps
• Represent GOps Quality in Regional Quarterly Operations Review. Align with GOps Quality and Global Quality on regional metrics
• Ensure that GOps execs are prepped and up to speed when they are participating in a customer executive review or meeting with a customer
• Educate and clarify the GOps Quality messaging to Account Team and customers
• Direct customer engagements when necessary
• Ensure that customer quality problems are identified, priorities aligned, root cause established and solution implemented within established target cycle times
• Communicate to the Gops quality team on quality issues and/or trends at Lam’s key customers
• Role model Lam Core Values and effective utilization of Lam Management System to resolve conflict and drive results

Who We’re Looking For

• Bachelor’s degree in Engineering, Mechanical, Electrical or Industrial, with 15 years of experience or equivalent years of experience in a similar role.
• Experience working with customers in the semiconductor industry is a must.
• Demonstrated experience applying advanced quality methods to improve quality and reduce variability
• Ability to communicate and influence effectively with quality stakeholders across the company, up to and including senior leadership levels at Lam Research
• The ability to collaborate on cross functional teams.
• Curious mindset, passion for quality ideas, a bias for engagement and the ability to drive innovative changes.
• Adept at creating and delivering effective presentations to executive staff on quality topics and/or escalations

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.