Director, IT - Data & AI Services

resorts world at sentosa pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Resorts World at Sentosa is seeking an IT Business Analyst to translate complex business needs into actionable IT solutions. You will drive strategic analysis, apply Design Thinking, and collaborate with tech teams to deliver human-centered results.

The role emphasizes process improvement, stakeholder collaboration, and rigorous requirements engineering within a regulated gaming environment. The ideal candidate has 8+ years in IT analysis, strong experience with Jira/Confluence, and familiarity

Qualifications

• Bachelor's Degree in a related field.
• Master's Degree or MBA is a plus.
• 8+ years in IT Business Analysis or similar role.

Responsibilities

• Lead strategic business analysis and apply design thinking to develop human-centered IT solutions.
• Translate business needs into detailed requirements, user stories, and use cases; prepare BRDs, functional specs, and UAT plans.
• Facilitate workshops and interviews to uncover root problems; drive process improvements and digital transformation.
• Collaborate with architects and developers to ensure technical feasibility and alignment with enterprise standards.
• Support test planning and UAT to ensure delivered solutions meet business needs.

Skills

Design Thinking

Business Need Analysis

Requirements Engineering

Process Optimization

Problem Solving

Stakeholder Management

Solution Collaboration

Communication

Facilitation

Gaming Domain Knowledge

Gaming Data Literacy

Regulatory Awareness

Business Value & Benefits

Complex Stakeholder Facilitation

Education

Bachelor's Degree

Master's Degree or MBA

Tools

Jira

Confluence

Microsoft Visio

Lucidchart

Balsamiq

Job description

We are seeking a key team member who embodies our core competencies of Customer First, Collaboration, Ownership, Impact Driven, and Innovation to join our dynamic IT division. In this pivotal role, you will lead in-depth business analysis, apply Design Thinking to craft human-centered solutions, and translate complex business requirements into clear, actionable system specifications. You'll play a crucial part in identifying opportunities for process improvement, collaborating with technical teams to solve complex problems, and engineering viable solutions that align with both business objectives and architectural standards. This position directly contributes to RWS’s strategic goals by driving digital transformation, enhancing the customer experience, and supporting our agile delivery and innovation efforts.

As a Business Analyst, you will be responsible for understanding and translating business needs into effective IT solutions, ensuring alignment with RWS's strategic objectives and a strong focus on enhancing value.

Key Responsibilities:

Strategic Business Analysis & Design Thinking

• Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.
• User-Centric Solutioning: Apply Design Thinking methodologies to thoroughly explore user needs, ideate innovative solutions, and prototype concepts, ensuring a human-centered approach to problem-solving and fostering Innovation.
• Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant Impact.
• Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.

Requirements Engineering & Documentation

• Requirements Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases.
• Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Testing (UAT) plans, taking Ownership of documentation quality.
• Alignment & Feasibility: Ensure all requirements meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.

Process Optimization & Problem Solving

• Process Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components. Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.
• Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards.
• Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving any issues that arise.

Stakeholder Engagement & Quality Assurance

• Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear, consistent, and proactive communication across all project phases.
• Expectation Management: Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors, fostering strong Collaboration.
• Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.
• Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements. Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.

Required Qualifications:

Education

• Minimum a Bachelor's Degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• Master's Degree or MBA is a plus.

Experience

• Minimally 8 years of relevant experience as an IT Business Analyst, System Analyst, or similar role within an IT environment.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall), showcasing adaptability.
• Experience in E-commerce, Integrated Resorts, Hospitality or Casino Industry is an added advantage.
• Proficiency with standard business analysis tools such as Jira, Confluence, Microsoft Visio, Lucidchart, Balsamiq.
• Relevant experience supporting casino stakeholders such as casino operations, patron and membership, casino marketing, business development, customer intelligence, gaming analytics, finance and compliance is required.
• Experience delivering casino data insights, analytics, digital or AI-enabled solutions in a regulated environment, including requirements traceability, UAT, audit documentation, human oversight and operational control design is required.
• Experience working with gaming transactions, patron, loyalty, campaign, visitation, operational or compliance data, and translating specialised business concepts into governed data definitions and system requirements is required.
• Experience coordinating complex, cross-functional initiatives involving business users, technology teams, data specialists, control functions and external solution providers is required.

Skills:

Core Business Analysis Skills

• Design Thinking: Strong ability to apply human-centered design principles to thoroughly understand user needs, ideate innovative solutions, and prototype concepts.
• Business Need Analysis: Exceptional analytical and critical thinking skills to effectively elicit, analyze, and challenge business needs, identifying root causes.
• Requirements Engineering: Expertise in translating complex business problems into clear, comprehensive, and actionable functional and non-functional requirements.
• Process Improvement & Optimization: Proven track record in analyzing, modeling, and re-engineering business processes for enhanced efficiency and effectiveness.
• Problem Solving: Highly analytical and systematic approach to identifying root causes of problems and developing practical, effective solutions.

Interpersonal & Technical Aptitude

• Stakeholder Management: Superior interpersonal and communication skills with the ability to effectively engage, influence, and manage expectations of diverse stakeholders at all levels.
• Solution Collaboration: A solid understanding of technical concepts and the ability to effectively collaborate with technical teams to shape and validate viable IT solutions.
• Communication & Facilitation: Excellent verbal and written communication skills for interacting with technical and non-technical audiences, coupled with strong workshop facilitation and presentation skills.
• Adaptability & Attention to Detail: Highly adaptable and resilient, thriving in a fast-paced, evolving environment while maintaining meticulous attention to detail in requirements gathering and documentation.

Gaming Industry Knowledge & Skills

• Gaming Domain Knowledge: Strong understanding of casino and integrated-resort operating processes, patron lifecycle and engagement, gaming performance concepts, campaign and reinvestment processes, and the roles of business, operations, marketing and compliance stakeholders.
• Gaming Data Literacy: Ability to interpret gaming and patron data, challenge business definitions and calculation logic, and establish traceable requirements for dashboards, customer intelligence, predictive analytics and decision-support solutions.
• Regulatory & Responsible Technology Awareness: Working knowledge of regulated gaming environments, responsible gaming and patron-protection considerations, data privacy, security, auditability, explainability and the need for human oversight in technology-enabled decisions.
• Business Value & Benefits Measurement: Ability to define practical baselines and success measures for revenue enablement, patron retention, campaign effectiveness, operational productivity, adoption, control improvement and risk mitigation.
• Complex Stakeholder Facilitation: Ability to facilitate discussions and resolve competing priorities across casino operations, marketing, business development, compliance, risk, technology, data and vendor teams while maintaining clear decision and requirement traceability.