IT Project Manager (Attractions & Resort Services)

Resorts World Sentosa; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Resorts World Sentosa is seeking an execution-driven, agile Project Manager to lead IT projects that enhance guest experiences and align with strategic goals. You will oversee end-to-end delivery, collaborate with cross-functional teams, and drive continuous improvement in fast-paced environments.

The role requires strong leadership, extensive IT project experience, and a proven ability to manage budgets, risks, and stakeholders while delivering customer value and innovation.

Qualifications

• Bachelor's Degree in Project Management or related field.
• Master's Degree or MBA is a plus.
• Minimum 5+ years IT project management experience.

Responsibilities

• Lead end-to-end delivery of IT projects aligned with strategic objectives and stakeholder expectations.
• Drive agile delivery and cross-functional collaboration across teams.
• Manage project budgets, risks, procurement activities, and formal closures.

Skills

Leadership

Communication

Organizational Skills

Analytical Thinking

Risk Management

Stakeholder Management

Adaptability

Agile Mindset

Financial Acumen

Education

Bachelor's degree in Project Management, Business Administration, Computer Science, Engineering, or related field

Job description

Are you an execution-driven, agile-oriented, and highly collaborative Project Manager who thrives on strategic planning and delivering results in dynamic, fast-paced environments? We are seeking a passionate individual to lead critical IT projects that enhance our integrated resort experiences, all while embodying our core competencies of Customer First, Collaboration, Ownership, Impact Driven, and Innovation.

This role is pivotal in driving our IT transformation, ensuring project success from inception to completion, and directly contributing to RWS’s strategic goals by enabling agile project execution, enhancing customer value, and fostering innovation and operational excellence. If you excel at leading cross-functional teams, managing complex initiatives, and adapting to change with a focus on continuous improvement and creating impactful solutions, we invite you to be a part of our journey.

Role Responsibilities

As a Project Manager, you will be responsible for the end-to-end delivery of diverse IT projects, ensuring they align with RWS's strategic objectives and stakeholder expectations. Your responsibilities will fall into these core areas:

1. Project Lifecycle Management

• Planning & Definition: Drive successful project execution by collaborating with stakeholders to define scope and goals, creating detailed plans with clear timelines and budgets, securing essential resources, and proactively managing risks to deliver maximum customer value.
• Execution & Monitoring: Drive project success by leading and motivating teams, ensuring disciplined execution through clear guidance, proactive monitoring, effective change management, regular progress reviews, and strategic application of Agile and other methodologies for continuous improvement.
• Quality & Closure: Ensure end-to-end project excellence by delivering customer-focused quality outcomes, conducting thorough post-project evaluations to drive continuous improvement, and overseeing formal closure with complete documentation, seamless handover, and meticulous archiving.

2. Stakeholder & Communication Management

Serve as the central driver of stakeholder communication and alignment by acting as the primary contact, fostering collaboration, managing expectations, and ensuring transparent updates that prioritize customer-focused outcomes.

Ensure comprehensive financial stewardship by accurately managing project budgets, closely tracking expenditures, and meeting financial objectives; strategically allocating and optimizing resources to maximize productivity and cost-effectiveness; and applying strong procurement and contract management expertise to secure essential external services and partnerships that support successful project delivery.

4. Strategic Acumen & Problem Solving

Demonstrate advanced leadership and analytical capabilities by interpreting complex, ambiguous information to uncover patterns and provide clarity, fostering innovation and strategic direction; actively drive transdisciplinary collaboration across teams, departments, and external partners to integrate diverse expertise and perspectives for holistic outcomes; and skillfully anticipate, negotiate, and resolve conflicts, securing resources and agreements while maintaining strong relationships, ensuring alignment and successful delivery of project objectives.

Role Requirements

Required Qualifications:

Education

• Bachelor's Degree in Project Management, Business Administration, Computer Science, Engineering, or a related field.
• Master's Degree or MBA is a plus.

Prior Experience

• Minimum 5+ years of proven experience in IT project management, with a robust track record of successfully delivering complex projects.
• Prior experience managing projects of varying sizes and complexities, ideally within the integrated resorts, hospitality, or entertainment industry.
• Extensive hands‑on experience working in Agile environments, including practical familiarity with Scrum, Kanban, or other iterative methodologies.

Certifications Preferred

• Project Management Professional (PMP)
• Certified ScrumMaster (CSM), SAFe Agilist, or other recognized Agile certifications
• PRINCE2

Skills:

• Leadership: Ability to inspire, motivate, and effectively guide project teams towards shared goals.
• Communication: Superior verbal and written communication skills, with the ability to articulate complex information clearly and concisely to diverse audiences.
• Organizational Prowess: Highly organized with strong prioritization skills and the proven ability to manage multiple projects concurrently without compromising quality.
• Analytical Problem-Solving: Proactive and analytical approach to identifying, analyzing, and resolving project challenges efficiently.
• Robust Risk Management: Proven ability to identify, assess, and mitigate project risks effectively.
• Expert Stakeholder Management: Expertise in building and maintaining strong relationships with all project stakeholders, understanding their diverse needs, and adeptly influencing their engagement.
• Adaptability & Resilience: Highly adaptable and resilient, comfortable navigating ambiguity, embracing change, and adjusting strategies in dynamic, evolving environments.
• Agile Mindset: Deep understanding and practical application of Agile principles, promoting iterative development, continuous improvement, and rapid responsiveness to change.
• Financial Acumen: Solid understanding of financial principles, coupled with practical experience in managing project budgets, contracts, and procurement processes.