Director, Customer Success & Service Leadership

Applied Materials, Inc.; Singapore; On-site; SGD 180,000 - 250,000; Full time

Job summary

Applied Materials, a global leader in materials engineering solutions, seeks a senior account leader in Singapore to direct all business issues across the account site, including customer satisfaction, P&L and budget management.

You will anticipate future customer needs and guide the delivery of service commitments and development of high-value solutions, acting as the primary interface for operational and service commitments and ensuring a skilled workforce to meet current and future

Responsibilities

• Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management.
• Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems.
• Is the primary interface to the site account on all operational and service commitments.
• Owns the overall site responsibility for customer satisfaction.
• Interfaces with internal and external customers on business and operational issues involving the company's service commitments.
• Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements.
• Is responsible for individual and employee development and employee satisfaction.
• Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.
• Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
• Defines performance metrics and reports on the site’s progress against business unit and account specific goals.
• Should be willing to relocate to the United States to support overseas customer based in US.

Skills

Leadership

Account management

P&L management

Budget management

Customer satisfaction

Strategic planning

Cross-functional collaboration

Job description

Applied Materials, a global leader in materials engineering solutions, seeks a senior account leader in Singapore to direct all business issues across the account site, including customer satisfaction, P&L and budget management.

You will anticipate future customer needs and guide the delivery of service commitments and development of high-value solutions, acting as the primary interface for operational and service commitments and ensuring a skilled workforce to meet current and future