Customer Engineering Manager - Lead & Develop CE Team

Applied Materials, Inc.; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

Applied Materials, Inc. in Singapore is seeking a capable professional to support service operations across regional markets, forecasting requirements and coordinating with marketing and sales to pursue service agreements.

The role emphasizes safety, uptime, and cost control, with leadership responsibilities in training customer engineers and driving continuous improvement. The ideal candidate will contribute to customer satisfaction, align with company standards on ethics and safety, and foster

Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
• Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start ups in terms of time and cost requirements.
• Manages local inventories and RMA procedure.
• Maintains DSO according to goal.
• Manages systems start up and warranty cost under reserve.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through: communication of business progress and all related action, setting goals and controlling achievements, establishing training and career development plans.
• Ensures the appropriate safety practices among customer engineers.
• Develop CE skills.
• Spots and develops managerial/other specialist talent.
• Ensures employee satisfaction through: Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service.
• Reports in a timely and accurate manner as required.
• Achieves guaranteed up time and other parameters as sold to customers.
• Promotes quality improvement processes to: reduce cycle time, drive continuous improvement of technical performance, empower the work force
• Functional Knowledge Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
• Business Expertise Applies understanding of the industry and how own area contributes to the achievement of objectives
• Leadership Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
• Problem Solving Identifies and resolves technical, operational and organizational problems
• Impact Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

Job description

Applied Materials, Inc. in Singapore is seeking a capable professional to support service operations across regional markets, forecasting requirements and coordinating with marketing and sales to pursue service agreements.

The role emphasizes safety, uptime, and cost control, with leadership responsibilities in training customer engineers and driving continuous improvement. The ideal candidate will contribute to customer satisfaction, align with company standards on ethics and safety, and foster