Director, Customer Engineer (Services)

Applied Materials, Inc.; Singapore; On-site; SGD 180,000 - 250,000; Full time

Job summary

Applied Materials, a global leader in materials engineering solutions, seeks a senior account leader in Singapore to direct all business issues across the account site, including customer satisfaction, P&L and budget management.

You will anticipate future customer needs and guide the delivery of service commitments and development of high-value solutions, acting as the primary interface for operational and service commitments and ensuring a skilled workforce to meet current and future

Responsibilities

• Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management.
• Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems.
• Is the primary interface to the site account on all operational and service commitments.
• Owns the overall site responsibility for customer satisfaction.
• Interfaces with internal and external customers on business and operational issues involving the company's service commitments.
• Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements.
• Is responsible for individual and employee development and employee satisfaction.
• Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.
• Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.
• Defines performance metrics and reports on the site’s progress against business unit and account specific goals.
• Should be willing to relocate to the United States to support overseas customer based in US.

Skills

Leadership

Account management

P&L management

Budget management

Customer satisfaction

Strategic planning

Cross-functional collaboration

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.

We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day.

As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Singapore,SGP

You will benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

We empower our team to push the boundaries of what is possible - while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We are committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management.

Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems.

Is the primary interface to the site account on all operational and service commitments.

Owns the overall site responsibility for customer satisfaction.

Interfaces with internal and external customers on business and operational issues involving the company's service commitments.

Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements.

Is responsible for individual and employee development and employee satisfaction.

Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction.

Provides approval guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design.

Defines performance metrics and reports on the site’s progress against business unit and account specific goals.

Should be willing to relocate to the United States to support overseas customer based in US.

Functional Knowledge

Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business

Interpersonal Skills

Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 50% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.