Senior SRE/Platform/ Observability Engineer

NCS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS is seeking a Senior SRE/Platform/Observability Engineer to implement and manage the Dynatrace observability platform across hybrid cloud environments in Singapore. You will work with DevOps and ITSM tooling to ensure high availability, performance, and optimal user experience for enterprise applications.

You will configure agents and dashboards, define alerts and SLOs, and leverage Dynatrace AI for root cause analysis.

Qualifications

• Degree or higher in a relevant field.
• 7–10 years IT experience.
• Dynatrace Associate or Professional Implementation Certification.

Responsibilities

• Install and configure Dynatrace OneAgents across environments.
• Set up synthetic monitoring and RUM for enterprise apps.
• Define alerting, dashboards, and SLOs for performance visibility.
• Monitor multi-tier apps, cloud services, and databases.
• Integrate Dynatrace with DevOps tools (CI/CD) and ITSM.
• Collaborate with development and DevOps teams on observability strategy.
• Automate onboarding and monitoring workflows via APIs.
• Provide performance best-practices guidance.

Skills

Dynatrace

AppMon

AWS

Azure

GCP

CI/CD

DevOps

ITIL

Python

PowerShell

Kubernetes

SRE

Observability

Education

Bachelor's degree

Tools

Dynatrace OneAgent

Jira

ServiceNow

Job description

Senior SRE/Platform/ Observability Engineer

• Full-time
• Department: Others

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Key responsible for implementing, configuring, and managing the Dynatrace observability platform (SaaS or Managed) to ensure high availability, performance, and user experience of enterprise applications. Able to utilize Dynatrace AI (Davis) to troubleshoot issues and automate monitoring across hybrid cloud environments, often integrating with DevOps tools (CI/CD) and IT Service Management (ITSM) systems.

• Install and configure Dynatrace OneAgents
• Set up synthetic monitoring
• Define alert profiles and create custom dashboards
• Monitor multi-tier applications, cloud services, and databases
• Ensure high availability and performance monitoring
• Use Dynatrace AI (Davis) for root cause analysis
• Identify bottlenecks in production environments
• Integrate Dynatrace with DevOps tools
• Work with development and DevOps teams on observability strategies
• Advise on performance best practices
• Install and upgrade Dynatrace OneAgents on Linux, Windows, Kubernetes, and Cloud Native platforms
• Define application detection rules, SLOs, alerts, and management zones
• Create dashboards and reports for technical teams and stakeholders
• Perform Root Cause Analysis (RCA) using PurePath tracing
• Diagnose bottlenecks in microservices and application code
• Configure Synthetic Monitors and Real User Monitoring (RUM)
• Automate onboarding and monitoring workflows using Dynatrace REST APIs
• Integrate monitoring workflows with Jira and ServiceNow
• Configure log analytics, log ingestion, and anomaly detection

• Degree or higher
• 7-10 years of IT experience
• Experience with Dynatrace AppMon
• Experience with AWS, Azure, and GCP environments
• Experience with CI/CD and DevOps integration
• Knowledge of ITIL IT Service Management
• Strong troubleshooting and analytical skills
• Experience supporting enterprise-scale observability platforms
• Ability to work collaboratively with cross-functional teams
• Experience with automation scripting using Python or PowerShell
• Familiarity with Kubernetes and cloud native environments
• Dynatrace Associate or Professional Implementation Certification

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.