Director, AI-Driven Care Platform Delivery

Singtel

Singapore

On-site

Confidential

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Singtel is seeking a Director, Application Delivery to lead the strategy, architecture, roadmap, delivery, modernization and operations of customer care platforms. This leadership role spans contact centre, case management, knowledge management and seamless integration with billing and order management systems.

You will partner with senior leaders to modernize and simplify care ecosystems, driving automation, cost efficiency and performance.

Qualifications

Bachelor’s degree in Information Technology or related field.
15+ years in ICT with at least 10 years in leadership of large teams.
Proven track record in leading end-to-end digital telco platforms and customer care systems.

Responsibilities

Define and own multi-year strategy and roadmap for Care & Fulfilment systems.
Lead architecture, engineering and platform standards for care platforms.
Drive large-scale transformation programs across multiple business units and vendors.
Ensure service availability, reliability and alignment with business objectives.