Digital Workflows Intern: Payments Ops Transformation

ocbc; Singapore; On-site; SGD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

OCBC Bank in Singapore invites applications for a Digital Workflows Intern role. You will support the design and delivery of digital workflow solutions within Payment Operations, collaborating with Operations, Business Analysts, and Technology teams to enhance efficiency and user experience.

You will gain exposure to product ownership, data analysis, and UAT, while developing communication and project management skills in a dynamic banking environment.

Qualifications

• Open to learning and feedback.
• Strong analytical and problem-solving skills.
• Organised and objective-driven.
• Excellent communication skills and ability to work well with others.
• Basic data analytics skills using tools such as Excel and Python are preferred.
• Interest in financial services and banking operations.

Responsibilities

• Digital Workflow Delivery: support the design and implementation of digital workflow solutions for Payment Operations in partnership with Operations, Business Analysts, Technology teams, and Project Managers.
• Product Development Support: assist in gathering business requirements and understanding user needs to support product and workflow enhancements.
• Data Analysis: analyse data and insights to support feature prioritisation and decision-making.
• User Acceptance Testing (UAT): coordinate testing activities and participate in hands-on testing to validate solutions and ensure quality outcomes.
• Issue Management: support issue triaging and resolution by working closely with Operations users and Technology teams.
• Stakeholder Collaboration: engage stakeholders across the region to understand workflow requirements and identify opportunities for process improvement.

Skills

Open to learning

Analytical and problem-solving

Organised

Excellent communication

Basic data analytics

Excel

Python

Education

Pursuing degree in Business/IS/CS/Data Analytics/Engineering

Tools

Excel

Python

Job description

OCBC Bank in Singapore invites applications for a Digital Workflows Intern role. You will support the design and delivery of digital workflow solutions within Payment Operations, collaborating with Operations, Business Analysts, and Technology teams to enhance efficiency and user experience.

You will gain exposure to product ownership, data analysis, and UAT, while developing communication and project management skills in a dynamic banking environment.