Internship: Group Operations & Technology, Group Shared Services [January - May 2027]

OCBC Bank; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

OCBC Bank is seeking a Digital Workflows Intern to contribute to the design, development, and delivery of digital workflow solutions within Payment Operations in Singapore. You will collaborate with Operations, Business Analysts, Technology, and Project Managers to shape workflow improvements and process optimisation.

The role offers exposure to product ownership practices, end-to-end digital product delivery, and hands-on experience in UAT, data analysis, and stakeholder engagement while

Qualifications

• Open to learning and feedback.
• Strong analytical and problem-solving skills.
• Organised and objective-driven.
• Excellent communication and teamwork.
• Basic data analytics using Excel and Python (preferred).
• Interest in banking operations and digital transformation.
• Pursuing degree in Business, IS, CS, Data Analytics, Engineering.

Responsibilities

• Support design and implementation of digital workflow solutions for the Payment Operations team.
• Assist in gathering business requirements and understanding user needs to support product and workflow enhancements.
• Analyse data and insights to support feature prioritisation and decision-making.
• Coordinate testing activities and participate in hands-on testing to validate solutions.
• Support issue triaging and resolution with Operations users and Technology teams.
• Engage stakeholders across the region to understand workflow requirements and identify opportunities for process improvement.
• Provide support on other digitalisation, workflow optimisation, and project initiatives as assigned.

Skills

Analytical thinking

Problem solving

Organised

Communication

Team collaboration

Education

Pursuing degree in Business, Information Systems, Computer Science, Data Analytics, Engineering, or related discipline

Tools

Excel

Python

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Why Join

Play a key role in driving digital transformation within OCBC's payment operations. As a Digital Workflows Intern, you'll be part of a dynamic team that designs and enhances digital solutions to improve operational efficiency and user experience. You'll have the opportunity to develop your skills in product management, stakeholder engagement, data analysis, and problem-solving, while contributing to initiatives that support the future of banking operations.

How You Succeed

To excel in this role, you'll need to be a quick learner, able to adapt to evolving business needs, and have a strong sense of curiosity. You'll work closely with Operations stakeholders, Business Analysts, Technology teams, and Project Managers to support the design and delivery of digital workflow solutions. Your ability to analyse information, communicate effectively, and collaborate with individuals across different functions will be crucial in driving successful outcomes.

What You Do

• Digital Workflow Delivery: support the design and implementation of digital workflow solutions for the Payment Operations department in partnership with Operations, Business Analysts, Technology teams, and Project Managers.
• Product Development Support: assist in gathering business requirements and understanding user needs to support product and workflow enhancements.
• Data Analysis: analyse data and insights to support feature prioritisation and decision-making.
• User Acceptance Testing (UAT): coordinate testing activities and participate in hands-on testing to validate solutions and ensure quality outcomes.
• Issue Management: support issue triaging and resolution by working closely with Operations users and Technology teams.
• Stakeholder Collaboration: engage stakeholders across the region to understand workflow requirements and identify opportunities for process improvement.
• Ad-hoc Tasks: provide support on other digitalisation, workflow optimisation, and project initiatives as assigned.

Who You Work With

Group Shared Services plays an important role in supporting the bank's operational excellence and transformation agenda. The team partners with stakeholders across Operations, Technology, and business functions to deliver innovative solutions that enhance efficiency, improve processes, and create better experiences for users and customers alike. You'll be part of a collaborative team that embraces innovation, continuous learning, and digital transformation to shape the future of banking operations.

Who You Are

• Open to learning and feedback.
• Strong analytical and problem-solving skills.
• Organised and objective-driven.
• Excellent communication skills and ability to work well with others.
• Basic data analytics skills using tools such as Excel and Python are preferred.
• Interest in financial services, particularly banking operations and digital transformation.
• Ability to work independently and collaboratively in a team environment.
• Currently pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Engineering, or a related discipline.

Learning Objectives

• Exposure to product ownership and product development practices within a banking environment.
• Understanding of the end-to-end process of designing, developing, and rolling out digital products and workflow solutions.
• Opportunities to collaborate with cross-functional teams and stakeholders across the region.
• Hands-on experience in user acceptance testing, issue management, and digital workflow implementation.
• Exposure to data analysis and how insights support product prioritisation and business decision-making.
• Development of problem-solving, project management, communication, and stakeholder engagement skills.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.