Digital Transformation Analyst — Design Thinking & Product

DCI CONSULTANTS PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

DCI CONSULTANTS PRIVATE LIMITED is seeking a seasoned ICT/PM professional to partner with GovTech’s business teams and elicit citizen and agency needs through human-centric and visual methods.

You will apply Design Thinking and Service Design to identify gaps, develop future-state designs, evaluate technologies, and work with vendors and internal teams to deliver secure, compliant ICT solutions that support digital transformation.

Qualifications

• Degree or diploma in computer science, ICT, or engineering.
• 6+ years of relevant consulting, software development, or design experience.
• Strong portfolio with agile, product-centric work.
• Knowledge of AI concepts and tools.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Partner with GovTech’s business teams to elicit citizen and agency needs using human-centric and visual methods.
• Apply Design Thinking/Service Design to identify gaps and craft future-state solutions.
• Evaluate and recommend suitable technology aligned with SG Tech Stack and cloud directions.
• Determine development approach (Outsourced, Co-Sourced, or In‑House).
• Develop user stories and acceptance criteria with cross-functional teams.
• Ensure product readiness for deployment, adoption and operations.
• Analyze impact of changes and propose improvements with the support team.
• Assist CIO in identifying new opportunities for digital transformation.
• Build knowledge of the agency’s business to support transformation initiatives.
• Identify project risks and mitigation measures.
• Engage and manage vendors to deliver ICT solutions and services.
• Ensure compliance with IT management, quality, and security policies.

Skills

Diploma/degree in CS/IT/Engineering

Agile experience

Design thinking

Service design

Stakeholder engagement

AI tools knowledge

Discovery sessions

Problem solving

Communication skills

Vendor management

Education

Diploma/Degree in CS/IT/Engineering

Tools

AI tools

Job description

DCI CONSULTANTS PRIVATE LIMITED is seeking a seasoned ICT/PM professional to partner with GovTech’s business teams and elicit citizen and agency needs through human-centric and visual methods.

You will apply Design Thinking and Service Design to identify gaps, develop future-state designs, evaluate technologies, and work with vendors and internal teams to deliver secure, compliant ICT solutions that support digital transformation.