Digital Business Analyst

ITCAN PTE. LIMITED; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a versatile Design and Product lead to partner with GovTech business teams, applying Design Thinking and Service Design to define future-state solutions.

You will evaluate technologies aligned with cloud adoption, enterprise architecture, and modernization efforts, while guiding delivery strategies across outsourced, co-sourced, or in-house options. You will develop user stories, specifications and acceptance criteria, ensure readiness for deployment, and engage

Qualifications

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines.
• Strong portfolio that demonstrates hands-on experience with Agile product-centric teams.
• Working knowledge of AI tools and concepts.
• Excellent written, verbal communication, presentation and negotiation skills.

Responsibilities

• Partner with business teams to elicit citizen/business and Agency needs using human-centric and visual methods.
• Apply Design Thinking/Service Design to identify gaps and develop future-state design and solutions.
• Evaluate and recommend suitable technology aligned with GovTech directions (cloud, EA, modernization).
• Identify development approaches (Outsourced, Co-Sourced, In-house).
• Develop user stories, functional/technical specs, and acceptance criteria with teams.

Skills

Agile product teams

AI knowledge

Stakeholder engagement

Discovery sessions

Prototyping

Facilitation

Project management

Product management

Education

CS/IT/Engineering degree

Job description

Responsibilities:

• Partner with the Agency's business teams to elicit citizen/business and Agency's needs through human-centric and visual methods
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions
• Evaluate and recommend suitable technology while aligning with GovTech's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)
• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)
• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria
• Ensure product readiness for smooth deployment, adoption and operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)
• Assist the CIO to identify new opportunities and problems to solve for the Agency's digital transformation
• Build deep knowledge of Agency's business and operations and identify opportunities to support the transformation of Agency's business / operation
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks
• Effectively engage and manage the vendors to deliver ICT solutions and services
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines.

Requirements:

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines
• At least 4 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)
• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams
• Working knowledge of AI tools and concepts
• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.
• Good stakeholder engagement and communication skills with ability to influence and pitch ideas
• A driven and motivated personality with the ability to rapidly learn, apply and execute
• Experience in Project Management and Product Management is a plus
• Motivated by innovation to achieve business goals and customer satisfaction
• Excellent written, verbal communication, presentation and negotiation skills