Digital Business Analyst - KT

DCI CONSULTANTS PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

DCI CONSULTANTS PRIVATE LIMITED is seeking a seasoned ICT/PM professional to partner with GovTech’s business teams and elicit citizen and agency needs through human-centric and visual methods.

You will apply Design Thinking and Service Design to identify gaps, develop future-state designs, evaluate technologies, and work with vendors and internal teams to deliver secure, compliant ICT solutions that support digital transformation.

Qualifications

• Degree or diploma in computer science, ICT, or engineering.
• 6+ years of relevant consulting, software development, or design experience.
• Strong portfolio with agile, product-centric work.
• Knowledge of AI concepts and tools.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Partner with GovTech’s business teams to elicit citizen and agency needs using human-centric and visual methods.
• Apply Design Thinking/Service Design to identify gaps and craft future-state solutions.
• Evaluate and recommend suitable technology aligned with SG Tech Stack and cloud directions.
• Determine development approach (Outsourced, Co-Sourced, or In‑House).
• Develop user stories and acceptance criteria with cross-functional teams.
• Ensure product readiness for deployment, adoption and operations.
• Analyze impact of changes and propose improvements with the support team.
• Assist CIO in identifying new opportunities for digital transformation.
• Build knowledge of the agency’s business to support transformation initiatives.
• Identify project risks and mitigation measures.
• Engage and manage vendors to deliver ICT solutions and services.
• Ensure compliance with IT management, quality, and security policies.

Skills

Diploma/degree in CS/IT/Engineering

Agile experience

Design thinking

Service design

Stakeholder engagement

AI tools knowledge

Discovery sessions

Problem solving

Communication skills

Vendor management

Education

Diploma/Degree in CS/IT/Engineering

Tools

AI tools

Job description

[Your Responsibilities]

• Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions
• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)
• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)
• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria
• Ensure product readiness for smooth deployment, adoption and operations
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)
• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation
• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks
• Effectively engage and manage the vendors to deliver ICT solutions and services
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

[What we are looking for]

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines
• At least 6 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)
• Strong portfolio that demonstrates proven, hands‑on experience working in Agile approach on Product‑centric teams
• Working knowledge of AI tools and concepts
• Strong analytical, conceptualisation, facilitation and problem‑solving skills, in particular with application in Discovery sessions and prototyping.
• Good stakeholder engagement and communication skills with ability to influence and pitch ideas
• A driven and motivated personality with the ability to rapidly learn, apply and execute
• Experience in Project Management and Product Management is a plus
• Motivated by innovation to achieve business goals and customer satisfaction
• Excellent written, verbal communication, presentation and negotiation skills

Working Location : Central

We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes