Digital Operations Transformation Analyst

Overseas Chinese Banking Corporation; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Holistic, flexible benefits

Learning and development opportunities

Job summary

Overseas Chinese Banking Corporation (OCBC) is seeking a skilled Business Analyst to support digital transformation across the region. You will analyze current processes, gather requirements, and collaborate with IT and operations to implement automation, AI, and data analytics solutions that improve efficiency and customer experience.

You will also leverage data to drive insights, communicate with stakeholders, and help drive change management and UAT activities as part of the transformation

Qualifications

• 5+ years of experience as a Business Analyst, with a focus on operations or digital transformation.
• Strong understanding of business process analysis and improvement methodologies.
• Experience with digital tools and technologies, such as automation platforms and data analytics.
• Proficiency in data analysis and visualization tools (Excel, Power BI).
• Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation's needs.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region.
• Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).

Responsibilities

• Requirements Gathering: Work with stakeholders across various departments across the region to gather and document detailed business requirements for digital transformation initiatives.
• Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.
• Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business and operation's needs, leveraging technologies such as automation, AI, and data analytics.
• Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.
• Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.
• Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.
• Testing & Validation: Coordinate and participate in user acceptance testing (UAT) to ensure that digital solutions meet business and operation's requirements and are ready for deployment.
• Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.

Skills

Business analysis

Data interpretation

Stakeholder communication

Problem solving

Cross-functional collaboration

Change management

Project management

Tools

Excel

Power BI

Job description

Overseas Chinese Banking Corporation (OCBC) is seeking a skilled Business Analyst to support digital transformation across the region. You will analyze current processes, gather requirements, and collaborate with IT and operations to implement automation, AI, and data analytics solutions that improve efficiency and customer experience.

You will also leverage data to drive insights, communicate with stakeholders, and help drive change management and UAT activities as part of the transformation