Transformation & Process Mining Analyst

OCBC; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

OCBC is seeking a Change Analyst to help drive transformation by applying technology, data and structured problem-solving. You will help build OCBC's Process Mining capability, leveraging system data to illuminate customer and operational journeys and uncover high‑impact opportunities.

The role spans cross‑functional collaboration with senior stakeholders to deliver measurable value. Ideal candidates are intellectually curious, with 4–7 years in consulting, business transformation, analytics, or

Qualifications

• 4–7 years of relevant experience in consulting, business transformation or analytics.
• Experience in digital transformation, technology or related fields.

Responsibilities

• Help build and scale the Group's Process Mining capability, including application of process mining methodologies and identification of high‑impact use cases.
• Reconstruct customer and operational journeys from system data, uncover inefficiencies and transformation opportunities to improve outcomes and productivity.
• Translate insights into business cases, transformation opportunities and practical solution concepts that create measurable value.
• Support development and scaling of technology-enabled solutions from opportunity identification to value realization.
• Evaluate emerging technologies and explore their application to business challenges and transformation priorities.
• Develop analyses and presentations for senior stakeholders to drive transformation outcomes.

Skills

Structured problem solving

Analytical thinking

Emerging technologies

Insight translation

Communication

Continuous learning

Education

Experience in consulting or analytics

Job description

OCBC is seeking a Change Analyst to help drive transformation by applying technology, data and structured problem-solving. You will help build OCBC's Process Mining capability, leveraging system data to illuminate customer and operational journeys and uncover high‑impact opportunities.

The role spans cross‑functional collaboration with senior stakeholders to deliver measurable value. Ideal candidates are intellectually curious, with 4–7 years in consulting, business transformation, analytics, or