Digital Clinic Operations Manager: AI-Driven Strategy

Recruit Express Pte Ltd; Singapore; On-site; SGD 76,000 - 91,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a seasoned Digital Strategy and Operations Manager to own the digital system roadmap, acting as domain expert and aligning initiatives with FY30 outcomes for a smart, digitally-enabled Assistance Centre. You will coordinate with vendors and IT to ensure timely delivery.

The role covers backlog management, user feedback, performance health checks, SLA tracking, and cross-department onboarding and training to keep materials current and relevant.

Qualifications

• Min Degree in any course with at least 3 years of relevant operations managerial experience in the healthcare sector.

Responsibilities

• Act as domain expert for the digital system and develop a roadmap aligned with FY30 outcome.
• Manage the product backlog and coordinate with vendors/IT partners to deliver on time.
• Gather user feedback and lead enhancements from ideation through implementation.
• Use data to identify operational gaps and recommend resolutions.
• Conduct daily health checks to ensure system performance standards.
• Work with vendors, IT partners, and users to close identified gaps.
• Track SLAs and ensure contracts and addendums are current.
• Lead onboarding of other departments onto the digital system and maintain oversight of requirements.
• Lead training and coaching for the digital system and keep training materials current.

Skills

Operations management

Healthcare domain knowledge

Education

Any degree

Job description

Recruit Express Pte Ltd in Singapore is seeking a seasoned Digital Strategy and Operations Manager to own the digital system roadmap, acting as domain expert and aligning initiatives with FY30 outcomes for a smart, digitally-enabled Assistance Centre. You will coordinate with vendors and IT to ensure timely delivery.

The role covers backlog management, user feedback, performance health checks, SLA tracking, and cross-department onboarding and training to keep materials current and relevant.