Digital Clinic Admin & Customer Care Specialist

LIGHTVERSE PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

LIGHTVERSE PTE. LTD. is seeking an Admin Assistant to support digital clinic operations, customer service, and order fulfilment in a Singapore-based role.

You will handle inquiries via chat, email, or messaging platforms, maintain customer records, registrations, and scheduling, and coordinate with internal teams to resolve issues promptly. This role runs Mon-Fri, 9am–6pm, and is based on-site at Thomson/Sin Ming.

Qualifications

• Prior experience in administrative/customer service/retail/F&B/Hospitality or service-oriented roles is preferred.
• Prior experience in healthcare administration will be an advantage.
• Detail-oriented and motivated individual.

Responsibilities

• Administrative coordination, customer support, and order fulfilment.
• To ensure smooth day-to-day operations of digital health platforms
• Handle customer enquiries through chat, email, or messaging platforms.
• Manage customer records, registration, and scheduling
• Coordinate with internal teams to resolve issues promptly.
• Process and track customer orders and deliveries.
• Verify customer details and billing information.
• Ensure accurate documentation and timely follow-ups.
• Perform data entry, filing, and bookkeeping tasks.
• Assist with stock monitoring and supplier coordination.
• Prepare simple reports and support daily office operations.
• Support other business functions and ad-hoc admin tasks as needed.

Skills

Detail-oriented

Compassionate & sensitive

Willing to learn

Adaptable

Tools

Google Docs

Google Sheets

Job description

LIGHTVERSE PTE. LTD. is seeking an Admin Assistant to support digital clinic operations, customer service, and order fulfilment in a Singapore-based role.

You will handle inquiries via chat, email, or messaging platforms, maintain customer records, registrations, and scheduling, and coordinate with internal teams to resolve issues promptly. This role runs Mon-Fri, 9am–6pm, and is based on-site at Thomson/Sin Ming.