Business Analyst - #1609

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JOBSTER PRIVATE LTD. is seeking a Business Analyst to join a cross-functional team delivering AI-assisted workflows and GRC-focused governance solutions for government agencies in Singapore.

You will translate business needs into functional requirements, support backlog prioritisation, and collaborate with product managers, engineers and designers to deliver scalable improvements. Strong communication and facilitation skills are essential.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent communication, facilitation and stakeholder management.
• Experience gathering, analysing and documenting business requirements.
• Experience facilitating workshops with diverse stakeholders.
• Experience translating requirements into user stories, acceptance criteria and process models.
• Experience in Agile software delivery environments (Scrum/Kanban).
• Understanding of software development lifecycles, testing and release processes.
• Ability to discuss enterprise technical concepts like APIs, integrations, cloud services and data flows.
• Attention to detail and ability to manage competing priorities.
• Experience in government, regulated environments, SaaS platforms or GRC domains is a plus.

Responsibilities

• Define and validate business problems, outcomes, scope and success measures.
• Analyse current and future-state processes, user journeys and workflows.
• Facilitate workshops and stakeholder discussions to gather requirements.
• Elicit, analyse and document business, functional, non-functional, integration, data and operational requirements.
• Translate requirements into user stories, acceptance criteria and process flows.
• Manage requirements traceability and support scope, dependency and change management.
• Prioritise backlogs with Product Managers based on value, risk and delivery.
• Collaborate with engineers, architects and designers to shape scalable solutions.
• Support testing activities with acceptance criteria and validation.
• Support release readiness, handover and continuous improvement.
• Participate in incident reviews and post-incident communications as needed.
• Contribute to AI-enabled capability design for governance and assurance.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Requirement gathering

Workshop facilitation

User stories

Agile / Scrum

Software development lifecycle

APIs & integrations

Tools

ServiceNow

Job description

What you will be working on

As a Business Analyst, you will be part of a multi-disciplinary team comprising product managers, developers, designers and operations specialists, creating products and services that solve complex problems and deliver meaningful impact.

The team you will be joining focuses on streamlining whole-of-government (WOG) governance, risk and compliance (GRC) processes. Our current focus is enabling agencies to comply with IM8 requirements through automation, AI-assisted workflows and continuous assurance practices. Through GovAssure, we are transforming governance from a point-in-time compliance activity into an embedded and continuous part of digital delivery.

What you will be working on:

• Define and validate business problems, outcomes, scope and success measures.

• Analyse current-state and future-state business processes, user journeys and operational workflows.

• Facilitate workshops, interviews and stakeholder discussions to gather requirements and align expectations.

• Elicit, analyse and document business, functional, non-functional, integration, data and operational requirements.

• Translate requirements into user stories, acceptance criteria, business rules and process flows.

• Manage requirements traceability and support scope, dependency and change management.

• Work closely with Product Managers to prioritise backlogs based on user value, risk and delivery considerations.

• Collaborate with engineers, architects and designers to shape practical and scalable solutions.

• Support testing activities by defining acceptance criteria and validating delivered features against business requirements.

• Support release readiness, operational handover and continuous improvement initiatives.

• Participate in incident triage, stakeholder communications and post-incident reviews where required.

• Contribute to the design and delivery of AI-enabled capabilities that help agencies create security plans, understand assurance findings, prioritise remediation and maintain continuous assurance.

You will also collaborate closely with other members of the cross-functional team:

• Work with users and stakeholders to understand pain points, identify opportunities for improvement and validate proposed solutions.

• Work with Product Managers to shape product strategy, prioritise requirements and refine backlog items.

• Work with designers to improve service journeys and user experience.

• Work with software engineers and architects to understand technical constraints, solution options and delivery trade-offs.

• Work with DevOps practitioners and operations teams to understand deployment, operational and support requirements.

• Work with Scrum Masters and delivery leads to support Agile planning and execution.

What we are looking for:

• Strong analytical and problem-solving skills.

• Excellent communication, facilitation and stakeholder management abilities.

• Ability to navigate both business and technical discussions effectively.

• Experience gathering, analysing and documenting business requirements.

• Experience facilitating workshops and working with diverse stakeholder groups.

• Experience translating requirements into user stories, acceptance criteria and process models.

• Experience working within Agile software delivery environments such as Scrum or Kanban.

• Understanding of software development lifecycles, testing practices and release processes.

• Ability to understand enterprise technical concepts such as APIs, integrations, cloud services, identity management and data flows.

• Strong attention to detail, organisational skills and ability to manage competing priorities.

• Experience in government, regulated environments, SaaS platforms or GRC-related domains will be an advantage.

• Experience with ServiceNow or similar enterprise workflow platforms will be an advantage.

• A proactive and collaborative team player with a strong sense of ownership and continuous learning.