Desktop & Workplace Support Engineer #IJO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an experienced Technical Support & Service Delivery professional in Singapore to provide onsite and remote support for desktops, laptops, printers, and mobile devices. You will diagnose issues, perform deployment and maintenance of endpoints, and ensure SLA-driven resolutions for enterprise environments.

The role requires 3–5 years in desktop support or workplace services, with strong knowledge of Windows 10/11, M365, AD, Entra ID, Intune, Endpoint Manager,

Qualifications

• Diploma or Bachelor's degree in IT, CS, Engineering or related discipline.
• 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of Windows 10/11, M365, Active Directory, Entra ID, Intune, SCCM/MECM, VPN and networking fundamentals.

Responsibilities

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices.
• Conduct device imaging, software packaging, patch management, and OS upgrades.
• Manage Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access-related issues.
• Coordinate hardware replacements, warranty claims, and break-fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline

Tools

Windows 10/11

Microsoft 365 Suite

Active Directory

Azure Active Directory (Entra ID)

Microsoft Intune

Endpoint Manager

SCCM/MECM

VPN & Networking fundamentals

Job description

Key Responsibilities

Technical Support & Service Delivery

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices.
• Conduct device imaging, software packaging, patch management, and operating system upgrades.
• Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access-related issues.
• Coordinate hardware replacements, warranty claims, and break-fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.

Customer Engagement

• Serve as the primary onsite technical representative for assigned customers.
• Build strong relationships with customer IT teams and key stakeholders.
• Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
• Deliver excellent customer service and ensure high customer satisfaction levels.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Pre-Sales & Sales Support

• Partner with the Sales team during customer meetings, presentations, and technical discussions.
• Understand customer business requirements and translate them into technical solutions.
• Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of:
• Microsoft Windows 10/11
• Microsoft 365 Suite
• Active Directory
• Azure Active Directory (Entra ID)
• Microsoft Intune
• Endpoint Manager
• SCCM/MECM
• VPN and networking fundamentals
• Experience supporting enterprise desktop and laptop environments.
• Hands-on experience with device deployment and endpoint management tools.

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate.
• Microsoft 365 Certified certifications.
• ITIL Foundation certification.
• CompTIA A+ or equivalent certification.
• Previous experience supporting pre-sales or solution consulting activities.