Desktop Support Engineer Level 1

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED in Singapore is seeking an entry-level IT support specialist to provide first-line hardware and software support. You will install, configure Windows software, troubleshoot issues, and log incidents while escalating complex problems according to procedures.

You will work onsite, assist users promptly, maintain accurate records, and follow security and team guidelines to ensure smooth IT operations.

Qualifications

• Practical knowledge of laptop hardware, Windows software installation and basic troubleshooting.
• Good customer-service, problem-solving and communication skills.
• Ability to follow support procedures, maintain accurate records and provide timely onsite assistance.

Responsibilities

• Provide first-level support for Windows, laptop hardware and approved software.
• Install and configure Windows software and assist users with basic system settings.
• Diagnose common laptop and software faults and apply approved fixes.
• Record incidents and actions taken, keep users informed and escalate when needed.
• Work independently on assigned tasks while following team support and security procedures.

Skills

Laptop hardware

Windows software installation

Troubleshooting

Customer service

Communication

Onsite support

Record keeping

Education

IT support training or equivalent qualifications

Job description

About the role

Provide first-line support for laptop hardware, Windows and software issues. Resolve routine requests promptly, keep support records accurate and escal

Key responsibilities

• Provide first-level support for Windows, laptop hardware and approved software.
• Install and configure Windows software and assist users with basic system settings.
• Diagnose common laptop and software faults and apply approved fixes.
• Record incidents and actions taken, keep users informed and escal
• Work independently on assigned tasks while following team support and security procedures.

Required skills and experience

• Practical knowledge of laptop hardware, Windows software installation and basic troubleshooting.
• Good customer-service,problem-solving and communication skills.
• Ability to follow support procedures, maintain accurate records and provide timely onsite assistance.

Preferred skills

• Relevant IT support training,qualifications or equivalent practical experience.

Assignment information

LAN administration is not a requirement for this L1 scope.