Desktop Engineer(L1 support)

STEFANINI SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

STEFANINI SINGAPORE PTE. LTD. provides on-site hardware support across client locations in Singapore, focusing on rapid break/fix, preventative maintenance, and asset management. You will troubleshoot hardware issues, manage ServiceNow tickets, coordinate with OEMs, and maintain inventories and spare parts to ensure uninterrupted operations.

Strong communication, teamwork, and the ability to work independently are essential as you support multiple sites and travel locally as needed.

Qualifications

• Experience diagnosing and repairing hardware components.
• Familiarity with ServiceNow for ticketing and incident management.
• Strong communication and customer-facing skills.

Responsibilities

• Troubleshoot and repair hardware issues.
• Manage ServiceNow tickets and queues.
• Perform preventative hardware maintenance.
• Assist OEM vendors for warranty repairs onsite.
• Inventory hardware and spare parts.
• Escort OEM technicians onsite.
• Travel to other sites as needed.

Skills

Troubleshooting

ServiceNow

Hardware repair

Ticketing

Customer service

Communication

Teamwork

Independent work

Inventory management

Operating systems

Tools

ServiceNow

Job description

Duties and Responsibilities:

• Troubleshooting and repairing hardware issues;
• Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
• Preventative maintenance (e.g., lifecycle);
• Troubleshooting HW issues on end user devices;
• Proper utilization of ServiceNow;
• ServiceNow queue management and Ticket follow-up;
• Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
• Critical project support that involves hardware and/or high-touch user experience;
• Perform comprehensive site hardware asset inventory;
• Maintain consumable device inventory count;
• Conduct spare part and loaner pool management;
• Support IMACR/D requests;
• Engage OEM for warranty repairs and follow up on status;
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 client-provided technical staff.

What you need to succeed:

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization.