Desktop Support Engineer (1-year Renewable Contract) #IAC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 26,784 - 40,176; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an IT end-user computing personal and AV support specialist in Singapore. You will deploy, maintain and troubleshoot notebooks, desktops, printers, monitors, tablets and software applications for users across the group.

You will manage LAN/WAN, video conferencing, backups and network devices, performing long-term problem resolution while ensuring daily backups and secure access. After-hours support on weekends and holidays may be required.

Qualifications

• 1+ year of experience in user support and AV support.
• Technical troubleshooting of PC and AV gear.
• Familiar with Windows Server Active Directory administration and health checks.
• Experience implementing and maintaining backup solutions.
• Willingness to provide after-hours support including weekends/holidays.

Responsibilities

• Deploy, maintain and configure notebooks, desktops, printers, monitors, tablets and related peripherals.
• Manage and resolve helpdesk issues for LAN/WAN, cabling, video conferencing, backups and network devices.
• Troubleshoot PCs, gadgets, networks and servers to resolve issues long-term.
• Ensure daily backups and restorations succeed.
• Assess IT infrastructure for weaknesses and propose improvements.
• Monitor network/system utilization to improve availability, resilience and security.
• Set up VIP devices and ensure secure email access across devices.
• Oversee service levels and daily IT service delivery for end users.
• Review existing IT landscape and implement enhancements to reduce business risks.
• Rack mounting, OS installation and PC cloning, asset tagging and cabling.

Skills

User support

AV support

Windows Server AD

Backup solutions

LAN/WAN troubleshooting

PC hardware

Tools

MS Office/Office 365

Adobe Acrobat

Job description

Job Responsibilities

• IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MSOffice 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.
• Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
• Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
• Ensure Backups and Restorations are successful and properly done on a daily basis
• Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
• Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security
• Setup VIP's gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
• Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
• Rack mounting, OS installation and PC cloning
• Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
• Perform Vendor Management and submit monthly fix asset end-to-end
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• 1+year of experience handling user support and AV support
• Technical knowledge in Troubleshooting of PC, AV
• Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning
• Experience in Implementing and Maintaining Backup Solutions
• After office hours support: including weekend and holidays for urgent issues