Desktop support engineer

Axiom Technologies; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

Axiom Technologies offers IT support services and is looking for a capable resource to coordinate activities from simple tasks to complex plans. This role provides onsite/on-call assistance to end-users within the organization's desktop computing environment to ensure timely and accurate service delivery.

The role requires troubleshooting across Windows, Apple, and virtual environments, with experience in SCCM and basic Active Directory/Exchange concepts.

Qualifications

• Two or more of the listed IT certifications.
• 1+ year of relevant IT support experience.
• Citizen or PR holder required.

Responsibilities

• Provide onsite/on-call IT support to end-users.
• Troubleshoot PC OS, peripherals, hardware and printers.
• Assist with deployment and maintenance using SCCM and related tools.

Skills

Customer service

Communication

Time management

Analytical thinking

Education

PC Laptop OEM Maintenance Certification

CompTIA A+ Certification

MCITP (Desktop)

MOS Certification

Tools

SCCM

Active Directory

Exchange

Apple OS

Job description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Personal Attributes

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Microsoft Office applications
• PC Laptop hardware
• PC Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 01 Years of relevant experience.
• Candidate must be a citizen or PR Holder.