Desktop Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

ITCAN PTE. LIMITED invites applications for a frontline IT support role to assist students and staff during exams in Singapore. You will handle Windows and Mac devices, install software, resolve login and connectivity problems, and ensure exam software is properly configured.

The role requires prompt troubleshooting of hardware and software, support for network and printer issues, and escalation where needed, with meticulous logging of requests and resolutions to improve service quality.

Qualifications

• Provide technical support for Windows and Mac devices.
• Assist students with exam IT issues, including software installation, login issues, and connectivity problems.
• Troubleshoot hardware and software issues efficiently.
• Ensure exam software runs smoothly and is properly configured.
• Support network and printer issues as required.
• Escalate unresolved issues to higher-level support if needed. Maintain logs of support requests and resolutions

Responsibilities

• Provide technical support for Windows and Mac devices.
• Assist students with exam IT issues including software installation, login, and connectivity.
• Troubleshoot hardware and software issues quickly and accurately.
• Ensure exam software runs smoothly and is configured correctly.
• Support network and printer issues as required.
• Escalate unresolved issues to higher-level support and maintain logs of requests and resolutions

Skills

Windows OS

Mac OS

Troubleshooting

Job description

• Provide technical support for Windows and Mac devices.
• Assist students with exam-related IT issues, including software installation, login issues, and connectivity problems.
• Troubleshoot hardware and software issues efficiently.
• Ensure exam software runs smoothly and is properly configured.
• Support network and printer issues as required.
• Escalate unresolved issues to higher-level support if needed. Maintain logs of support requests and resolutions