Govt Desktop Support Specialist for Large User Bases

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. is seeking a Desktop Support specialist to troubleshoot user incidents and service requests, and to maintain clear communication to ensure timely resolution and a positive customer experience.

The role requires supporting walk-in and onsite roaming users, diagnosing client platform issues, updating stakeholders, and documenting incidents in the ticketing system. Working hours are staggered 8.5-hour shifts between 7:30am and 9:00pm (SGT), Monday to Sunday, including

Qualifications

• Experience supporting government agencies.
• Experience supporting large user bases (100+ users).
• Ability to work effectively in a team environment.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users
• Diagnose and address client platform-related problems to restore functionality
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions
• Communicate timely status updates to relevant stakeholders throughout incident resolution
• Deliver a positive customer experience by managing interactions professionally and effectively
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information
• Manage customer expectations and escalate potential issues to Team Lead proactively
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability

Skills

Government agency experience

Large user base (100+ users)

Teamwork

Job description

RAPSYS TECHNOLOGIES PTE. LTD. is seeking a Desktop Support specialist to troubleshoot user incidents and service requests, and to maintain clear communication to ensure timely resolution and a positive customer experience.

The role requires supporting walk-in and onsite roaming users, diagnosing client platform issues, updating stakeholders, and documenting incidents in the ticketing system. Working hours are staggered 8.5-hour shifts between 7:30am and 9:00pm (SGT), Monday to Sunday, including