Desktop Support Specialist — Govt & 100+ Users

Tap Growth ai; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a Desktop Support Specialist to troubleshoot and resolve desktop issues for walk-in and onsite roaming users. This office-based role requires strong communication to ensure timely resolutions and excellent customer experience.

Working hours follow staggered 8.5-hour shifts between 7:30am and 9:00pm, including public holidays, across Singapore. The ideal candidate can collaborate well in a team and has experience supporting large user bases and government

Qualifications

• Experience supporting government agencies.
• Experience supporting large user bases (100+ users).
• Ability to work effectively in a team environment.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users.
• Diagnose and address client platform-related problems to restore functionality.
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions.
• Communicate timely status updates to relevant stakeholders throughout incident resolution.
• Deliver a positive customer experience by managing interactions professionally and effectively.
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information.
• Manage customer expectations and escalated potential issues to Team Lead proactively.
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability.

Skills

Team collaboration

Experience with government agencies

Experience supporting large user bases

Job description

Tap Growth ai in Singapore is seeking a Desktop Support Specialist to troubleshoot and resolve desktop issues for walk-in and onsite roaming users. This office-based role requires strong communication to ensure timely resolutions and excellent customer experience.

Working hours follow staggered 8.5-hour shifts between 7:30am and 9:00pm, including public holidays, across Singapore. The ideal candidate can collaborate well in a team and has experience supporting large user bases and government