IT Support/ Desktop Support

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. is seeking an IT Support/Desktop Support professional to troubleshoot and resolve desktop incidents for walk-in and onsite roaming users in Singapore.

You will diagnose client platform issues, respond to escalations, and maintain clear, timely communication to ensure a positive customer experience and swift incident resolution. The role emphasizes experience supporting government agencies and large user bases (100+ users), plus strong teamwork to deliver reliable

Qualifications

• Experience supporting government agencies.
• Experience supporting large user bases (100+ users).
• Ability to work effectively in a team environment.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users
• Diagnose and address client platform-related problems to restore functionality
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions
• Communicate timely status updates to relevant stakeholders throughout incident resolution
• Deliver a positive customer experience by managing interactions professionally and effectively
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information
• Manage customer expectations and escalate potential issues to Team Lead proactively
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability

Skills

Govt experience

Large user base

Team player

Job description

Role: IT Support/ Desktop Support

Working hours: Staggered 8.5-hour shifts between 7:30am and 9:00pm (SGT), Monday to Sunday, including Public Holidays

Job Summary

Provide desktop support by troubleshooting user incidents and service requests, resolving client platform issues, and maintaining clear communication to ensure timely resolution and excellent customer experience.

Responsibilities

• Troubleshoot and resolve desktop support incidents and service requests for walk-in and onsite roaming users
• Diagnose and address client platform-related problems to restore functionality
• Respond promptly to escalated incidents, investigating root causes and providing temporary or permanent solutions
• Communicate timely status updates to relevant stakeholders throughout incident resolution
• Deliver a positive customer experience by managing interactions professionally and effectively
• Maintain ownership of cases by following up on reported issues until full resolution and documenting accurate information
• Manage customer expectations and escalatre potential issues to Team Lead proactively
• Update and track incident progress diligently in the ticketing system to ensure transparency and accountability

Preferred competencies and qualifications

• Experience supporting government agencies
• Experience supporting large user bases (100+ users)
• Ability to work effectively in a team environment