Desktop IT Support Engineer

Tap Growth ai; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a Desktop Engineer to provide end-user IT support, troubleshoot hardware and software issues, and ensure desktop and laptop systems are maintained for reliable access to IT services.

The role involves incident resolution, device configuration, software installation, and coordination with IT teams to maintain a secure and productive workplace. Strong communication and problem-solving skills are essential.

Qualifications

• Diploma or degree in IT, CS, or related discipline, or equivalent experience.
• Experience in Desktop Support, Service Desk, IT Support or Endpoint Administration.
• Good knowledge of Windows 10/11, hardware, and troubleshooting methods.

Responsibilities

• Provide Level 1 and Level 2 end-user support for desktops, laptops, and printers.
• Diagnose and resolve hardware, OS, software, network issues.
• Install, configure, and maintain Windows desktops and approved business apps.
• Support Microsoft 365 apps, Outlook, Teams, VPN, and productivity tools.
• Log, track, prioritise incidents in the ITSM system and escalate when needed.
• Maintain IT asset inventory and documentation.

Skills

Strong communication

Customer service

Problem-solving

Time management

Teamwork

Independent work

Education

Diploma or degree in IT/CS

Tools

Microsoft 365

Outlook

Teams

Job description

Tap Growth ai in Singapore is seeking a Desktop Engineer to provide end-user IT support, troubleshoot hardware and software issues, and ensure desktop and laptop systems are maintained for reliable access to IT services.

The role involves incident resolution, device configuration, software installation, and coordination with IT teams to maintain a secure and productive workplace. Strong communication and problem-solving skills are essential.