UX Designer – Public Sector Enterprise Solutions (Flexible)

GovTech Singapore; Singapore; Hybrid; SGD 70.000 - 120.000; Vollzeit

Benefits dieser Stelle

Collaborative work environment

Competitive salary & benefits package

Professional development opportunities

Zusammenfassung

GovTech Singapore seeks a talented UX/Product Designer to join our Design & Experience team. You will conduct user research, map end-to-end journeys for enterprise services and design intuitive interfaces for complex, workflow-driven applications.

You will collaborate with Product Managers and engineers, advocate for accessibility, and contribute to design systems. This role offers growth, a supportive environment, and flexible work arrangements where possible.

Qualifikationen

• Bachelor’s degree in HCI, Design, Psychology, Information Systems, Industrial Design or related disciplines.
• Certifications in UX Design, Service Design or Design Thinking are advantageous.
• 3 years of experience in UX Design, Product Design or Service Design.
• Strong portfolio demonstrating user-centred design and problem-solving capabilities.
• Experience conducting user research, usability testing and design validation.
• Experience designing enterprise systems, workflow applications or digital services.
• Experience working in product teams alongside Product Managers and software engineers.
• Strong stakeholder engagement and workshop facilitation capabilities.
• Proficiency in Figma and modern design and prototyping tools.
• Experience producing wireframes, user journeys, prototypes and service blueprints.
• Strong understanding of usability principles, accessibility standards and interaction design.
• Ability to communicate design rationale through storytelling and visual artefacts.
• Familiarity with front-end implementation considerations and design systems is advantageous.

Aufgaben

• Conduct user research to understand needs of enterprises, officers and scheme administrators.
• Facilitate user interviews, usability studies, contextual inquiries and discovery workshops.
• Synthesize research findings into actionable insights that inform product decisions.
• Advocate for user needs throughout the product development lifecycle.
• Map and redesign end-to-end journeys across grants, tax incentive and loan administration processes.
• Analyse complex workflows and identify opportunities to simplify processes and reduce user effort.
• Design service experiences that improve usability, efficiency and satisfaction.
• Drive service blueprinting and journey mapping activities to identify pain points and opportunities.
• Create user flows, wireframes, prototypes and interaction designs.
• Design intuitive interfaces for complex case management and workflow-driven applications.
• Simplify complex business rules and operational processes into seamless user experiences.
• Ensure consistency across ESIMS using design standards, reusable patterns and established design systems.
• Work closely with Product Manager to shape product strategy and roadmap priorities.
• Collaborate with developers to refine requirements and solution designs.
• Participate in Agile ceremonies and iterative product delivery processes.
• Support product discovery, experimentation and validation activities to ensure solutions address genuine user needs.
• Champion accessibility, inclusive design and usability best practices.
• Ensure solutions comply with government digital service standards where applicable.
• Establish and promote design consistency across modules and user groups.
• Conduct design reviews and usability evaluations to continuously improve experience quality.
• Use qualitative and quantitative feedback to identify opportunities for product improvements.
• Evaluate the effectiveness of implemented solutions through user testing and feedback.
• Drive a culture of evidence-based design and continuous learning.
• Partner stakeholders to deliver measurable improvements in user experience and operational effectiveness

Kenntnisse

Figma

User research

Usability testing

Prototyping

Stakeholder engagement

Ausbildung

Bachelor’s degree in HCI/UX Design

UX Design/Service Design certification

Tools

Figma

Jobbeschreibung

GovTech Singapore seeks a talented UX/Product Designer to join our Design & Experience team. You will conduct user research, map end-to-end journeys for enterprise services and design intuitive interfaces for complex, workflow-driven applications.

You will collaborate with Product Managers and engineers, advocate for accessibility, and contribute to design systems. This role offers growth, a supportive environment, and flexible work arrangements where possible.