User Experience Designer (UI/UX)

Tech Mahindra; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Tech Mahindra is seeking an experienced UX Designer to support a high-impact digital transformation initiative for the Singapore Government. You will collaborate with stakeholders, users, product teams, and developers to create intuitive and accessible digital services.

The role requires strong user research, interaction design, stakeholder management, and agile delivery experience. You will translate insights into user journeys, wireframes, and prototypes while ensuring accessibility and

Qualifications

• Bachelor's degree in Design, HCI, IS, Psychology, or related field.
• 5+ years of UX/Product Design experience.
• Strong user-centered design, IA, accessibility, and usability knowledge.
• Proven research ability and translating findings into design solutions.
• Excellent communication, facilitation, stakeholder management.
• Experience working in Agile/Scrum.
• Proficiency with Figma, Miro, Jira, Confluence.
• Portfolio showing design thinking and delivered outcomes.

Responsibilities

• Analyse user, business, and operational challenges to propose design solutions.
• Collaborate with stakeholders, product teams to shape requirements.
• Own modules from discovery to implementation.
• Mentor designers and promote user-centered practices.
• Plan and conduct user research via interviews, workshops, surveys, usability tests.
• Translate insights into journeys, wireframes, and prototypes.
• Create accessible, intuitive digital experiences.
• Support UAT and usability testing.
• Contribute to design systems and maintain consistency.
• Work with developers to implement designs.

Job description

Tech Mahindra is a leading global IT services and consulting organization, delivering innovative digital transformation, cloud, AI, engineering, and enterprise business solutions to clients worldwide. Operating in over 90 countries, the company helps enterprises accelerate growth through technology-driven innovation and customer-centric solutions. As part of the Mahindra Group, Tech Mahindra is recognized for its strong focus on digital engineering, telecommunications, and next-generation technologies. With a diverse global workforce, the organization fosters a culture of continuous learning, collaboration, and professional development

Job Summary

We are seeking an experienced User Experience (UX) Designer to support a high-impact digital transformation initiative for the Singapore Government. You will work closely with stakeholders, users, product teams, and developers to design intuitive and accessible digital services. The role requires strong user research, interaction design, stakeholder management, and agile delivery experience.

Key Responsibilities

• Analyse user, business, and operational challenges to identify root causes and develop effective solutions that balance user needs, business objectives, and technical constraints.
• Collaborate with stakeholders, product owners, business analysts, developers, and project teams to understand requirements and influence user-centred outcomes through research.
• Take ownership of assigned modules and design deliverables from discovery through implementation.
• Support UX lead to mentor other designers and promote user-centred design practices across the team.
• Plan and conduct user research through interviews, workshops, surveys, and usability testing.
• Translate user insights into user journeys, wireframes, prototypes, and production-ready designs.
• Design intuitive and accessible digital experiences that meet user needs and business objectives.
• Support UAT and usability testing to validate solutions and identify opportunities for improvement.
• Work closely with developers and project teams to ensure successful implementation of design solutions.
• Contribute to design systems and maintain consistency across products and services.
• Participate in Agile delivery activities and continuously improve the user experience through user feedback and data-driven insights.
• Use approved AI-assisted tools such as Microsoft Copilot to support research, ideation, and documentation in accordance with organisational and government standards.
• Create and maintain design artefacts using Figma, Miro, Jira, and Confluence.

Requirements

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Information Systems, Psychology, or a related discipline.
• 5+ years of experience in UX Design, Product Design, or a related field.
• Strong understanding of user-centred design, interaction design, information architecture, accessibility, and usability principles.
• Strong analytical and critical thinking skills with the ability to solve complex problems and translate ambiguity into actionable design solutions.
• Experience planning and conducting user research and translating findings into effective design solutions.
• Strong communication, facilitation, and stakeholder management skills.
• Experience working in Agile or Scrum environments.
• Experience mentoring designers or providing UX guidance within project teams.
• Proficiency in Figma, Miro, Jira, and Confluence.
• Portfolio demonstrating design thinking, problem solving, and delivered outcomes.

Preferred Qualifications

• Familiarity with AI-assisted design, research, or productivity tools used within regulated environments.
• Experience working with design systems and digital service standards.