UX Designer

JSIT for WST (Wholesale Trade) by Singapore Business Federation (SBF); Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Activate Interactive Pte Ltd in Singapore is seeking a meticulous UX Designer to map complex workflows, prototype solutions, and collaborate with stakeholders to deliver user-centred digital experiences.

You will translate government processes into intuitive designs, create wireframes and interactive prototypes, and test ideas with users to inform product decisions.

Qualifications

• Minimum 3 years’ UX or product design experience.
• Strong portfolio showing research, synthesis, interaction design and prototyping.
• Proficient with Figma and can illustrate complex journeys with visuals.
• Familiarity with HTML/CSS and design constraints of web tech.
• Ability to map multi-user workflows and write design rationales.

Responsibilities

• Understand programme context and guide design decisions.
• Map end-to-end journeys across touchpoints and roles.
• Translate complex government workflows into intuitive experiences.
• Champion user-centred design and stakeholder alignment.
• Prototype, test, and iterate based on feedback.
• Collaborate with PMs, engineers, and programme stakeholders.

Skills

3+ years UX design

Portfolio

Figma

HTML/CSS familiarity

User research

Prototyping

Wireframing

Stakeholder communication

Workflow mapping

Agile teamwork

Tools

Figma

HTML/CSS

Job description

This role is posted on behalf of Activate Interactive Pte Ltd with support from the Singapore Business Federation (SBF) under the JSIT WST initiative. SBF/JSIT facilitates outreach and connections only and does not act as an employment agency. All hiring decisions are made solely by the hiring company.

Our member company is seeking a meticulous and motivated UX Designer to join the team. In this role, you will play a critical part in designing user-centred digital experiences by mapping complex workflows, developing and testing prototypes, and collaborating with stakeholders to deliver intuitive solutions.

Job Responsibilities

• Understand the Broader Programme Context : Build an understanding of programme objectives, operational needs, policy and technical constraints, and the relationships between products and services. Use this context to guide design decisions and balance immediate user needs with longer-term programme outcomes.
• Map Complex Workflows Across Touchpoints: Investigate and map end-to-end journeys spanning different user roles, teams, systems, and channels. Identify decision points, branching paths, exceptions, dependencies, and handoffs—including activities outside the digital interface—to uncover gaps and opportunities for improvement.
• Transform Complexity into Clarity: Translate complex, technical government workflows into intuitive and accessible experiences. Design for both common tasks and less frequent scenarios, ensuring users understand what to do next and can recover when things do not go as expected.
• Champion User-Centred Design: Engage stakeholders and end-users to understand their needs, motivations, and operational realities. Advocate for the user perspective throughout the product development lifecycle while accounting for the needs of other users and teams within the wider service.
• Prototype and Test Early :Turn ideas into sketches, wireframes, and interactive prototypes to explore alternatives and test assumptions quickly. Choose the level of fidelity needed to answer the question at hand, gather feedback, and help teams make informed decisions.
• Collaborate and Influence Across Teams: Work with product managers, engineers, and programme stakeholders to align teams on shared workflows, resolve competing needs, and ensure design feasibility and fidelity. Communicate design rationale, dependencies, and trade-offs clearly to support informed decisions.

Job Requirement

• Experience: At least 3 years of professional experience in UX or Product Design, including experience designing for complex workflows involving multiple user roles, systems, or service touchpoints.
• Workflow and Systems Thinking: Demonstrated ability to understand and model branching workflows, decision points, exceptions, and cross-team handoffs. You can connect detailed user interactions to the wider service and recognize the downstream effects of design decisions.
• Programme-Level Understanding: Experience working within a broader programme or an environment involving multiple connected products or services. You can understand shared objectives, dependencies, and constraints, and use them to inform product-level design decisions.
• Portfolio: A strong portfolio demonstrating research, synthesis, interaction design, prototyping, and visual design skills. Include examples showing how you made sense of a complex problem, mapped connected workflows, and used a broader understanding of the service or programme to shape your solution. Explain your contribution, how you tested and refined ideas, key trade-offs, and outcomes.
• Tool Proficiency: Proficiency in industry-standard design and prototyping tools, such as Figma, and the ability to communicate complex journeys and workflows through clear visual artefacts.
• Technical Understanding : Familiarity with web technologies such as HTML and CSS, and an understanding of how technical constraints influence user experience. Familiarity with AI-assisted tools for design exploration, prototyping, or communicating ideas is useful. Coding skills are a plus, but not required.
• User and Stakeholder Empathy: You seek to understand users’ and stakeholders’ frustrations, motivations, and the context in which they work.
• Curiosity and Continuous Learning: You ask questions that uncover hidden assumptions and dependencies, bring structure to unfamiliar problems, and actively learn new tools and approaches.
• Breadth and Attention to Detail: You can move between the broader programme view and the details of an individual interaction, keeping both connected as you design.
• Ownership and Initiative: You contribute ideas, take responsibility for decisions, and follow through beyond handoff to understand whether the delivered solution works for users.
• Communication: You are an articulate presenter and active listener who can explain complex workflows and design decisions to non-designers and build shared understanding across teams.
• Organizational Skills: You can manage multiple workstreams, recognise dependencies, and prioritise effectively in a fast-paced agile environment.
• Team Spirit: You work collaboratively, welcome feedback, and enjoy solving meaningful problems with others.

We thank all applicants for their interest. Due to the volume of applications, only shortlisted candidates will be contacted. Please note that applicants must already possess valid work authorization to work in Singapore at the time of application.