Deputy Director

NHG Health; Singapore; On-site; SGD 200,000 - 320,000; Full time

Job summary

NHG Health, through the Institute of Mental Health (IMH) in Singapore, is seeking an experienced healthcare professional to join the Clinical Governance & Quality (CGQ) department in a senior leadership role to drive quality, patient safety and governance initiatives.

The Assistant/Deputy Director will partner with senior management, clinical chiefs and institutional stakeholders to lead regulatory compliance, audits, data analytics and staff management across the organisation.

Qualifications

• Strong knowledge of clinical governance processes, quality and patient safety concepts and tools.
• Experience with regulatory standards and accreditation processes.
• Proven leadership and stakeholder communication skills.

Responsibilities

• Oversee clinical quality & patient safety initiatives and training programmes.
• Lead regulatory compliance with JCI, MOH HCSA, and other standards.
• Oversee audits and hospital-wide accreditation preparation.
• Monitor quality indicators and generate data for stakeholders.
• Manage CGQ department administration and staff.

Skills

Clinical governance

Quality management

Patient safety

Regulatory compliance

Leadership

Stakeholder communication

Education

Degree holder

Job description

Job Title: Assistant Director / Deputy Director, Clinical Governance & Quality (CGQ)

Department/Section: Clinical Governance & Quality (CGQ)

Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

We are seeking an experienced healthcare professional to join our Clinical Governance & Quality department in a senior leadership role. The successful candidate will work closely with senior management, clinical chiefs, and key institutional stakeholders to drive quality, patient safety, and clinical governance initiatives across the organisation.

Key Responsibilities

• Clinical Quality & Patient Safety
• Oversee all quality improvement and patient safety work, and related training programmes and initiatives. These include Serious Reportable Events (SRE), Mortality and Morbidity Reviews, Patient Safety Walkabouts, and clinical risk management activities, as well as training programmes such as the Clinical Practice Improvement Programme (CPIP), QI Toolkit, and QIPS Training & Community of Practice.
• Regulatory Compliance & Accreditation
• Lead and provide oversight on institutional compliance with Joint Commission International (JCI) standards and the Ensure Safer System programme, and with MOH HCSA requirements and other applicable regulatory frameworks.
• Oversee the preparation for the audits and hospital-wide accreditation process, and support departments in implementing requirements and closing audit findings.
• Data Analytics & Reporting
• Oversee the monitoring of clinical quality and patient safety indicators, and generation of related data for internal and external stakeholders.
• Departmental Administration & Staff Management
• Manage the day-to-day administrative functions of the CGQ department, ensuring smooth and efficient operations.
• Provide supervision and management of department staff, fostering a collaborative and high-performing team environment.
• General / Other Duties as Assigned
• Perform other duties as assigned by the Assistant Chairman, Medical Board (Clinical Quality & Safety) and the Chairman Medical Board.

For Deputy Director position, candidates would need to additionally perform the following:

• Clinical Governance & Committee Support
• Oversee the organisation and administration of key committees and meetings supported by CGQ as secretariat, such as the Quality & Value Council, Clinical Audit & Documentation Standards Committee, Clinical Ethics Committee, Medical Accreditation & Credentialing Committee, Clinical Board, Clinical Chiefs, and Senior and Junior Doctors' Meetings, ensuring smooth coordination, documentation, and follow-through of key matters.

Job Requirements

• Degree holder with a minimum of 15 years of relevant experience in the healthcare industry, with at least 5 years in a managerial or supervisory role. Candidates with a minimum 10 years of relevant experience will be considered for the Deputy Director position.
• Strong knowledge of clinical governance processes, quality and patient safety concepts, and tools.
• Good understanding of JCI hospital standards and MOH HCSA requirements.
• Strong leadership, analytical, problem-solving, and decision-making abilities.
• Excellent written and spoken English.
• Able to work well under pressure, independently and in a team.
• Able to communicate effectively with diverse stakeholders at all levels.
• Prior experience in quality improvement training and/or accreditation processes is a must.

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.