Head

Institute of Mental Health; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

The Institute of Mental Health (IMH) in Singapore seeks a Head of the Case Management Unit to provide strategic direction and leadership for clinical services. You will shape policy, drive departmental transformation, and ensure high-quality patient care while stewarding resources and staff development.

Reporting to senior leadership, you will oversee recruitment, performance management, education, and continuous quality improvement, fostering inter-disciplinary collaboration to deliver

Qualifications

• Strong leadership and change management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving capabilities.
• Financial management and budget oversight experience.
• Quality improvement and project management expertise.
• Proficiency in information technology and data management systems.

Responsibilities

• Lead departmental mission and objectives aligned with hospital strategic goals.
• Establish and review policies and clinical practice standards.
• Drive service delivery models using evidence-based practices.
• Monitor KPIs, clinical outcomes, and service quality.

Skills

Leadership

Communication

Strategic thinking

Financial management

Quality improvement

IT & data management

Education

Degree or postgraduate qualifications in Psychology, Nursing, Social Work or Counselling

Job description

Position:Head
Department:Case Management Unit

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Job Description:

To provide leadership and strategic direction for Case Management Unit ensuring the delivery of high-quality clinical services aligned with hospital mission, corevaluesand strategicobjectives. The Head of Department will lead departmental transformation, manage resources effectively, and foster professional development whilstmaintainingexcellence in patient care and service delivery.

Job Responsibilities:

CLINICAL SERVICES AND STRATEGIC LEADERSHIP

1. Align departmental mission andobjectiveswith hospital strategic goals, developing long-term strategic plans for service delivery and clinical excellence within the Allied Health discipline.

1. Establish,implementand review departmental policies,proceduresand clinical practice standards to ensure provision of highest quality healthcare services in compliance with professional regulatory requirements.

1. Lead evaluation and modification of clinical service delivery models, incorporating evidence-based practices and innovative approaches to meet evolving patient needs and healthcare transformation initiatives.

1. Monitor achievement of departmental key performance indicators including clinical outcomes, service quality metrics, and operational targets in alignment with hospital strategicobjectives.

1. Keep abreast of latest developments in Case Management andpossibly recommendintroduction of new services, treatmentmodalitiesand initiatives to enhance patient care and departmental capabilities.

HUMAN RESOURCE MANAGEMENT

1. Conduct recruitment,manpowerplanningand retention strategies to ensureoptimalstaffing levels and skill mix within the department to meet service demands effectively.

1. Providesupervision,guidanceand performance management for all departmental staff including Case Managers, Case Trackers and Admin Support Staff through regular appraisals and development planning.

1. Plan and implement succession planning initiatives,identifyingand developing future leaders within the department whilst ensuring knowledge transfer and continuity ofexpertise.

1. Cultivate a culture of learning byestablishingrelevant educational programmes, in-service training and continuing professional development opportunities tomaintaincurrent competencies and meet strategic organisational needs.

1. Ensureoptimalstaff deployment across various clinical areas and services to maximise productivity,efficiencyand quality of patient care delivery.

1. Cultivate One NHG culture through exemplifying One NHG Cultural Beliefs and committing to staff engagement efforts to build an inspired and engaged workforce.

RISK, SERVICE QUALITY AND IMPROVEMENT

1. Managedepartmental service quality byestablishingservice standards,identifyingcustomer needs, improvingworkflowsand building a culture of excellence and continuous improvement.

1. Lead hospital quality systems and initiatives including patient safety programmes, clinical governance frameworks e.g. compliance to ESS standards and safety regulations, and quality improvement projects at departmental and hospital-wide levels.

1. Oversee Enterprise Risk Management and implementation of mitigation plans including BCP.

1. Implement mechanisms tomonitorclinical practices and standards, utilising patient feedback, outcomemeasuresand performance data to drive service improvements and innovation.

1. Respond effectively to clinical complaints and feedback from patients, families and internal customers, implementing corrective actions and preventive measures asrequired.

1. Develop multi-disciplinary approaches to patient care through enhanced inter-departmental coordination and cooperation, fostering integrated care delivery models.

FINANCEAND RESOURCE MANAGEMENT

1. Workcollaboratively with operations teams to provide financial accountability through forecasting,preparingand justifying operational and capital budgets for departmental requirements.

1. Review and manage departmental budgets and resources,monitoringvariances and implementing cost-effective resource utilisation strategies whilstmaintainingservice quality and clinical outcomes.

1. Implement strategic plans and initiatives for resource development and allocation, ensuringoptimalutilisation of equipment,facilitiesand human resources to support departmentalobjectives.

EDUCATION, RESEARCH AND PROFESSIONAL DEVELOPMENT

1. Establish and develop quality improvement projects that advance clinical practice, contribute to evidence-basedcareand enhance the reputation of the department and profession.

1. Develop educational and training materials for tertiary students, medical staff, nurses and other healthcare professionals including external stakeholders and community education initiatives.

1. Identifyindividual staff learning needs andfacilitateprofessional development opportunities aligned with clinical excellence and organisational strategic directions.

1. Represent the department in clinical and professional committees, conferences,workshopsand external professional bodies tomaintaincurrency and contribute to professional advancement.

Competency

1. Strong leadership and change management skills

1. Excellent communication and interpersonal abilities

1. Strategic thinking and problem-solving capabilities

1. Financial managementand budget oversight experience

1. Quality improvement and project managementexpertise

1. Proficiencyin information technology and data management systems

Educational and Professional Requirements

1. Recognised Degree or postgraduate qualifications in Psychology, Nursing, Social Work and Counselling

1. Minimum 8-10 years of progressive clinical experience withdemonstratedleadership capabilities

1. Administrative and managerial competency with proventrack recordin team leadership

1. Clinical and supervisory competency with current knowledge of best practice

1. Have relevant work experience in case management or care coordination in health care setting.

1. Demonstrated commitment to professional standards and ethical practice

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bedpsychiatric hospital nestled inBuangkokGreen Medical Park, providing comprehensive mental health services across 50 inpatient wards and7outpatient clinics, while also playing a pivotal role in training the next generation ofmental health professionals through the NHG-AHPL ResidencyProgrammeand collaborations with localacademic institutions.